Technical Lead-Customer Operations
Ciena Communications India Pvt. Ltd
Total years of experience :16 years, 8 Months
Technical Support-L2 for CIENA DWDM 6500 Equipments, 5400.
Commissiong of CIENA DWDM 6500 equipments.Doing configuration management, Fault Management
Performing In station & Segment Testing of DWDM, Terrestrial, & Submarine Links.
Performing Channel addition, power hunting, and channel balancing/Power Optimization of Channels
Performing Software upgrade of Existing DWDM links.
Doing Quality tests & Performance of existing links (Checking the Q values, standard deviation and OOR)
Doing acceptance testing.
Doing In station Testings (Line Tests & Client), Segment Testing (Client /line Independence Tests), OSNR Tests, and Pre -dispersion Tests.
Performing Coupler Insertion, RFTE Activity.
Projects completed Customer-JUS Japan Sites -Maruyama, Shima, and Kitaibaraki and TPE -China Sites -Chongming, Qingdao, Beijing and Shanghai, AAG-(Malaysia, Thailand).
Performing DCN connectivity of links.
Acting as NOC Lead in AAG MNOC, Malaysia performing Upgrading activities.
Providing the Product specific Training to customers like KDDI-Japan, Verizon-US, Softbank-Japan, Reliance-Com, Tata, AAG-Malaysia.
Preparing the SFD & MOPs for various Site activities like Channel Addition, Server Upgrade, and Coupler Insertion etc.
Completed Projects AAG upgrade-4, 5:JUS Upgrade 9, 9.x:TPE Upgrade 4, Telestra, PC-1successfully.
Projects Undertaken:-
Operator: Airtel-Africa (Regions-Kenya, Tanzania, Malawi, Madagascar)
Responsibilities:-TeamLead-Transmission(Fault/Implementation/Configuration Support)
Technical Support on hiT Siemens-7050, 7080, 7060, Checking the Port Configuration (ADM) doing the fault and alarm monitoring, cross connections on the NMS TNMS NMS Tool.
Handling the Team Size of 16 for Coordinating Activities and Outages and Validating the Critical incident Report(CIR)/Major Incident Report(MIR)
Checking the RSL & Performance Levels of Microwave SRA4, SRT1F, FHY, FPMR on Netviewer NMS Tool (MSTU, RSPI), Checking Working/Protection Channel.
NSN MICROWAVE-SRA4/FLEXI HYBRID/FLEXI-PACKET/SRTIF, SEIMENS-ADM-hIT-7080, 7050cc, 7060, Avait Microwave INUe Ecilpse Troubleshooting.
Hands on Experience on ML-TN-Ericsson-Microwave: Handling the Outages Regarding ML-TN-2p/6p/20p -Ericsson Nodes I.e Traffic Routing Configuration, Checking the RSL Value for near and far end, Scheduling the performance for Ethernet parameters G.826, Fault Monitoring of Traffic Checking Synch Faults During NBH Hours. Implementing & De-Implementing the Trail on ALU Equipment (SDH-TSS160, TSS320) & checking their Input & Output Power Levels on Links.
Lead Six Sigma BB project to drive performance improvements
Responsible to drive process improvements adopting LEAN Six Sigma approaches.
Imparting trainings on various Process Improvement themes/methodologies.
Monitoring the I-Gate Compression Equipments-Dialogic-Edge-4000 and Pro-4000, DTX-600: Checking the Bearers/Trunks. Checking the International routes (Coordinate with International Vendor Fiber Teams) & MPBN core Link i.e Primary & Secondary.
Checking the 2G & 3G Sites -Cell Wise -Checking the KPI Report and analyze it.
Implementing the Process Work Flow for GDC.
Knowledge of Tools - Mapinfo-11.5, 10.5, and Remedy Tool, TNMS, SOEM-Server-ML-TN-10.4, XMS Server-IGATE Compression, Netviwer, ALU OMS1350
Projects Undertaken:-
1) Operator:-Airtel-Africa(Regions-Nigeria, Ghana, Rwanda, Sierraleone) Engineer-2nd Level Assurance, Africa Project
Responsibilities:- Technical Support-L2 Level/Configuration
Technical Support on Tellabs:-Re-routing the Circuits in Tellabs i.e make the protection path for main route circuit.
Finding the Trunk Faults, Node Faults, Service Faults(Checking Services) in Web Router. Check the VPN Provisioning, Check the HSL, MPBN Links.(Checking their Performance)
Acting as SPOC for handling the Team Size of 6 for Coordinating Activities and Outages.
Checking the Performance of Ethernet MAC layer in Interfaces of Tellabs-6325, 6340
Hands on Experience on ML-TN-Ericsson-Microwave:- Handling the Outages Regarding ML-TN-2p/6p/20p -Ericsson Nodes I.e Traffic Routing Configuration, Checking the RSL Value for near and far end, Scheduling the performance for Ethernet parameters G.826, Fault Monitoring of Traffic Nodes and Troubleshoot them, Checking Synch Faults During NBH Hours
Monitoring the I-Gate Compression Equipments-Dialogic-Edge-4000 and Pro-4000, DTX-600:Checking the Bearers/Trunks.
Knowledge of Tools - Mapinfo-11.5, 10.5, and Remedy Tool, INM-8600, SOEM-Server-ML-TN-10.4, XMS Server-Igate Compression.
2) Operator:-MBNL (Mobile Network Broadband Network Ltd) is Operator in UK which is Joint Venture of Tmobile (50%) & 3UK Mobile (50%)
Engineer-SRF, MBNL Project
Responsibilities: Technical Support & Circuit Provisioning, Testing of 2G/3G Network:
Responsible for troubleshooting, testing of SDH/DWDM/DXC/Microwave equipments
Provide support in Initial phase for 3G-DE/ATM-(legacy) Network in MBNL Network, Ansty, UK.
Circuit Provisioning of 3G/2G Network-DE/ATM-Creating the child sites & connect with Hub sites by making Daisy chain connection i.e. VLAN connectivity. Troubleshoot the issues related to SYNCH.
TAC Tier-2 support for SIAE-ALC PLUS-2 Series-Microwave Equipment, Ericsson: Minilink TNR5,
Troubleshoot the cases logged by TAC Tier-1 Team and provide online support to FSE (Field Support Exec) if required, after creating circuit Pack
Doing the Upgrade & Downgrade of Bandwidth of 3G circuits-DE & Legacy (ATM-IMA-Upgrade).
In case of Engineering issue, escalate the case to UK-based Network Engineering Team or ATG (Advanced Troubleshooting Group).Doing Ethernet Migration for T-Mobile sites and FE to GE upgrade. Testing of SDH Equipments -Doing Troubleshooting. Providing the TNE(Traffic Network Engineering Plan)
KT coach for MBNL Network for 3G Circuit Provisioning Team-Having Exposure on Circuit Provisioning & Planning and Testing Tools:-Circuit Manager, Apollo, Nemesis, Isis, Cramer, Minerva.
Responsibilities: Perform various like Planning, Designing, Provisioning and Activation of services
• Responsible for troubleshooting, testing of SDH/DWDM/DXC/Microwave equipments related all Installation, commissioning work.
• Responsible for all acceptances testing reports related to respective sites and submitted to upper authorities and providing technical support.
• Hands-on Experience on Optical/Ethernet Tester-Sunrise:-Sunset-SSDH, VeEX:-MX-100+, MX-120+, TX-150e, TX-300, Narda Solutions EMFT Testers:-SRM-3006, NBM-Broadband Meter.
• Ensure Order completion within agreed timeframe as per set Quality standard.
• Doing Ethernet testing-Throughput test, Latency check, Frame loss.
Projects Undertaken:-
Operator: - Afghan Wireless Communication Company (AWCC)
Responsibilities:-:-Working as a TAC Engineer at Kabul from 5th Sept. 2010 to 28th Nov, 2010
• Troubleshooting of - SDH/PDH links - NERA/SIAE (1+0, 1+1-Hot standby), Huawei-EOPDH Solutions- Huawei-RTN-600/900series.
• We have doing network provisioning & acceptance Testing Reports and submitted reports to upper authority.
• Make the link plan and doing NMS activities- ticket opening & closing, alarm & fault monitoring detailed report of all backbone sites and giving technical support to field teams.
• We have coordinate all activities related planning & generate detail technical network/system proposals base on technology and our product offerings and coordinate all the team and efficient solving of technical issues.
Operator: - Kazakh Telecom Ltd, Kazakhstan.
Responsibilities: - Working as Testing Engineer at Almaty for Link Extension Project from 15th Dec, 2010 to 20th Jan, 2011
• Commissioning & testing of Transponders cards for 1626-DWDM-Alcatel.
• Commissiong & testing of EMPM, OSCU cards for 1626-DWDM.
• Doing Link Adjustment for different sites and channel balancing with the help of spectrum analyzer and software up gradation as per customer requirement, troubleshooting of STM-16 -1662 equipment.
Operator: - Tata Tele Services Ltd -North & North Eastern Regions
Responsibilities: - Working as Testing Engineer from 12th Feb, 2011 to 15th Mar, 2011
Doing the EMFT Testing by Narda Tester-SRM-3006 for Cell Sites and measure the E, H & power spectral density according to TERM CELL - followed ICNIRP principles. Submit the reports (Log files & Spectrum data sheets) to DOT authorities.
Operator: - Railtel-Cooporation Ltd, JharsuGuda, Orissa.
Responsibilities:
• Provide technical support for implementation of various customer connectivity solutions including VPNs, Ethernet links, Leased lines, internet connectivity.
• Acting as SPOC for Team size of 5.
• Installation & Commissioning, troubleshooting of SDH/PMUX, DWDM-Alcatel-1660, 1662, 1626, 1696, 1650, SDH Microwave Links-NEC, security solutions based on CCTV
• Lead a team of 8 engineers and report to the Lead - Transport Provisioning.
• Customer and field coordination for efficient delivery of links.
• Coordinate and support the field engineers for creating and executing plans for Network solution to augment the network capacity, and complete the assignment within the limited time to reduce Network outage.
• Bandwidth planning on the optical fiber network for all types of services provided which includes BTS, POI and Leased Lines.
• Provide technical support all over India for resolution of Critical/ Major Faults & escalated faults from various ITMC and Customer.
• Accountable for Fault Management as well as the maintenance of the SDH Network all over India.
• Worked on microwave links, repeater equipment(NEC) for connectivity
• Making microwave links thru, by checking for LOS, errors received.
Projects Undertaken:-
Responsibilities:-
• Responsible for Installation & Commissioning, troubleshooting of SDH(Mux)STM-1 TO STM- 16(BTS, BSC & MSC site)and in fiber environment as client BHARTI, TATA, VSNL (STM-1 to STM-16, STM 64).
• Doing all acceptance tests (SDH testing of multiplexer STM-1 up to STM-16(synchronization, work to protect and, capacity testing, optical TX power, Rx sensitivity, and all other testing.) and send AT reports to upper level.
• All SDH Equipment knowledge of ALCATEL- LUCENT(1642 STM- 4, 1660 STM-64, 1662 STM-16, DWDM-1626, DXC-1678, 1696) and troubleshooting them.
Project 1:-Operator: - Tata Tele Services Ltd
Responsibilities:-Worked in UP East & Haryana as a Project Engineer from 4th June, 2007 to 22nd Sep, 2007.
Installation & Commissioning of SDH MUX of alcatel (1660-STM64, 1662-STM16, 1642-STM4) -Haryana. Preparing site-specific documents, And MIS report send to appropriate authority. Working as a Project Coordinator for Region - Jharkhand, Bihar for Project DXC -1678 implementation and providing technical support. Doing software upgradation for SDH sites i.e. Rel 3.2 to 5.2 b.Doing alarm monitoring & fault management.
Project 2:-Operator: - Reliance Communications Ltd
Responsibilities: - Worked as a Project Engineer in Project Engineering Services in U.P West & Delhi from1st Oct, 2007 to 4th Nov, 2007.
Working as Engineer for Installation & Commissioning, troubleshooting of PDH, SDH links (1+0), (1+1)-NEC and also completes the acceptance testing sheets for these hops. Working As Project Coordinator for day today activities related from Installation, Commissiong, Testing and Acceptance Reports Submission.
Project 3:-Operator: - Bharti Airtel Ltd & VSNL Ltd
Responsibilities: - Working as a SDH Engineer
Alcatel-1626-DWDM, 1678-DXC, 1696-DWDM, -Installation and commissioning, Retrofit of TRBD cards in Bharti sites in equipment -(1626 DWDM). Maintain the stability with the help of analyzer, making cross connections. Channel balancing spectrum the help of optical spectrum analyzer. Working as TAC engineer in Bharti Airtel for software up gradation i.e., rel 2.0.3 to rel.3.65 conversion as per customer requirement Working as TAC in BHARTI project- Matrix up gradation, fault monitoring. 1678-DXC-matrix-upgradation and. Troubleshooting of 1696-DWDM, we have to channel balancing: power and signal to noise(SNR) ratio with the optical tester(spectrum analyzer)-ONT -50, ANDO maintain the stability with help of analyzer i.e. checking the LOS in channel cards of different frequencies. Doing activities in link revision project, channel-Link up gradation projectchannel addition project.Doing activities -Software up gradation in1660 and operations support.