Manuel Kapfer, Manager

Manuel Kapfer

Manager

Deutsche Bahn

Location
Germany - Frankfurt am Main
Education
Master's degree, Business Administration and Economics
Experience
10 years, 10 Months

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Work Experience

Total years of experience :10 years, 10 Months

Manager at Deutsche Bahn
  • Germany - Frankfurt am Main
  • My current job since September 2020

strategic projects set up and led

Focus on strategic HR-initiatives and sustainable mobility strategy of Germany

Working directly with top management of Deutsche Bahn

Senior Consultant and Project Manager at Lufthansa Consulting
  • Saudi Arabia - Jeddah
  • December 2018 to April 2020

Projects:
▪ Project manager for business model scaling together with top manage-
ment team. The roll out of a cloud-based project management tool to the
entire organization was basis for the project. This included change man-
agement initiatives and trainings
▪ Stream lead for process improvements and KPI framework development
for a company in the Middle East. The newly developed tools and guide-
lines increase reporting quality and while enabling the management to
identify shortcomings and actively steer the operation
▪ Project manager for integration of wet-lease aircraft into existing airline
hub structures. Due to the fast-pace of the project, agile project manage-
ment tools proved successful in delivering on-time and within budget

Consultant at Lufthansa Consulting
  • Germany
  • July 2017 to December 2018

Projects:
▪ Supporting restructuring of an operational help center unit, leading to better operational performance at lower cost. Strong project marketing within the management teams ensured visibility of this long-term project
▪Leading the commercial stream for customer loyalty program revamp, resulting in business cases for management decision. In preparation for the implementation, conducted intensive project planning with more than 50 in
terdisciplinary project members
▪ Designing the process architecture as part of post-merger integration of a
marketing department

Misc.:
▪ Methodology development for process assessments
▪ Various sales initiatives on consulting projects with client specific methodologies and project approaches

Project Member at German Research Insitute for Artificial Intelligence
  • Germany
  • December 2017 to May 2018

▪ Moderator role as part of an ideation process
▪ Conceptual support for projects applying artificial intelligence components

Associate Consultant at Lufthansa Consulting
  • Germany
  • January 2016 to June 2017

▪ Project management office (PMO) for airline premium seat product development with focus on cost-benefit analysis for a European airline group.
The complex supplier and stakeholder landscape required dedicated project steering and administrative support in form of a

Business Analyst at Lufthansa Consulting
  • Germany
  • February 2015 to December 2015

Projects:
▪ Supporting infrastructure development at an airport in the Middle East
▪ Supporting airline operational safety assessment of an American airline
▪ Supporting operational process assessment of an American hub airport
▪ Supporting IT department re-organization for an airline catering firm

Business Analyst at M2P Consulting
  • United Arab Emirates - Dubai
  • June 2013 to August 2014

Projects:
▪ Organizational design of airport operations department in the Middle East
▪ Change management plan for process concept implementation
▪ Project management office for airport landside process design
▪ Project management office for airport baggage process design
▪ Implementation of sustainability measures at a German regional airport

Intern at Ernst & Young
  • Thailand
  • February 2012 to July 2012

Supporting the business development of consulting and audit services in Southeast Asia.

Intern Audit at leitnerleitner
  • Austria
  • June 2011 to July 2011

Supporting the audit team in conducting reviews of annual reports for SMEs.

Education

Master's degree, Business Administration and Economics
  • at Johannes Kepler University Linz
  • March 2013

Study focus: Accounting and Audit, International Management

Bachelor's degree, Business Administration and Economics
  • at Thammasat University
  • June 2011

Joint Studies Program in collaboration with my university in Austria

Specialties & Skills

Business Modeling
Process Design
Performance Consulting
Project Management
BUDGETING
KNOWLEDGE MANAGEMENT
PROJECT MANAGEMENT
REPORTS
STRATEGIC
TRANSPORTATION

Languages

English
Expert
German
Expert
Arabic
Beginner

Training and Certifications

SCRUM Product Owner (Certificate)
Date Attended:
June 2019
SCRUM Master (Certificate)
Date Attended:
June 2019