Supervisor
Universal Motor Agencies co. Ltd., Saudi Arabia:
Total years of experience :38 years, 8 Months
After-sales, Customer care,
Warranty, Insurance, Customer care, After-Sales
Managed,
Workshop staff, tools equipment, Parts/Devices, material & consumables, etc.
System installation at major fleet users at their vehicle's yard or workshop.
After sales services, customer complaint/satisfaction.
24/7, field services & mobile staff for southern region.
•Sales - Vehicles Sales (New, Reconditioned & Used), Parts, Accessories, Consumables & materials.
•After Sales Business - (General, Body & Paint)
Field Rep. north-1993~1994
Training Section-1995~1997
Warranty Section-1997~2004
Service Operation-2004~2007
*Business analysis & Development
*Training & Skill Development
*PDI & Defense Sales admn.
*Events Management
*Other Responsibilities
Coordinated for "ISO", "SHE", “Kaizen” activities & preparation of Dept. Budget
Performed repairing, overhauling & maintenance of Automobiles & Power Gen Sets (Caterpillar & Berliet).