customer service
National Aviation Services - Other Locations
Total years of experience :0 years, 0 Months
to passengers at all times.
• Greet passengers as they enter the lounge and introduce them to all aspects of the
lounge product, advising them of all available services and offering assistance
where required to maintain customer loyalty.
• Liaise with service providers and supervise contracted staff, overseeing catering,
cleaning and maintenance operations, so that service standards at met and
maintained.
• Keep all passengers in the lounge informed regarding their flight departure and
other information pertaining to their flight.
• Answer phone calls and other duties assigned as directed by the Lounge
supervisor.
• Responsible for receiving payments from passengers ensuring an excellent
customer experience.
Works together with the internal team to ensure to meet proper delegation of work
to best meet client’s needs
• Ensure occupational requirements are met by direct reports and issues disciplinary
actions as well
• Tasked to do timekeeping or direct reports
• Managing Manpower schedules
Ticketing Sales Agent / Cashier under Topserve Manpower Solution Inc.
CEBU AIR INC.
Responsible for providing information regarding dates, schedules, availability, and
prices of flights.
• Responsible also for assigning seats and rebooking flights for passengers who
missed their flights.
• To ensure as well to provide excellent customer service
• Responsible for receiving payments from customers ensuring an excellent
customer experience.
Responsible for receiving payments from customers ensuring an excellent
customer experience.
• Tasked in greeting and seating the customers as well as answering the phone and
taking reservations from the customers
Internship
CNM TRAVEL AND TOURS
JP Rizal Makati City
300hrs 2015
• Planning and selling transportations, accommodations, insurance and other travel
services
• Cooperating with clients to determine their needs and advising them appropriate
destination, modes of transportation, travel dates, costs and accommodations
Internship
TOPSERVE MANPOWER
Cebu Pacific Air
Ninoy Aquino International Airport
800 hrs (3 months) 2017
• Supports passengers on arriving flights (domestic and international)
• Extend customer service and information to passengers
• Check passenger departure documentation
• Announces changes in gates for possible transfer of turnaround aircraft
– Jose Abad Santos Campus