Relationship Manager
Bayt.com
Total years of experience :1 years, 7 Months
Key Responsibilities:
• Interacted with clients / jobseekers to understand specific requirements pertaining to online registration and job search, introduced company’s products, offered career guidance and counselling as required and built excellent customer relations.
• Presented company’s product packages, offered CV writing services to clients, explained the advantages of professionally written CVs and closed sales.
• Responded to client queries and resolved issues related to online profile visibility, job search (by role, sector, company, location) and recommended blogs and articles on the company’s website as part of career guidance.
• Formally communicated with clients (existing and prospective) over the phone and through emails, pitched CV writing upgrade services to existing clients, offered CV evaluation services to new jobseekers and maintained business relations to generate referrals and leads.
• Assisted jobseekers with online tests and assessments; ensured jobseekers’ online profile completion scores were maximized to increase the probability of their profiles matching with jobs advertised online by registered employers thus maintaining high customer satisfaction levels.
• As the primary point of contact for jobseekers, registered customer complaints, suggestions and feedback, initiated measures to swiftly resolve matters affecting job search and analyzed CRM data to identify patterns and trends in customer service.
• Collaborated with internal teams to identify business development opportunities, applied upsell techniques to pitch company’s products to clients and submitted MIS reports for review to senior personnel in the department.
Key Responsibilities:
• Handled digital marketing assignments for clients, contributed to marketing of products and services via the internet, mobile phones and digital displays in malls and shopping centers.
• Scheduled meetings with clients to gather marketing requirements, prepared the six-monthly / annual agenda based on allocated budgets, developed promotion and advertising plans and submitted proposals to clients to facilitate deal closure.
• Updated social media pages of businesses, moderated content, images and online posts thoroughly to ensure compliance with defined social media marketing policy and in accordance with contractual terms and conditions.
• Conducted marketing surveys to understand the effectiveness and impact of social media marketing strategies deployed by the company and obtained client feedback regularly to revise action plans.
• Monitored increase in clients’ revenues across different industries / sectors and carried out competitor analysis to outline marketing strategy used by competitors (local and international).
• Acquired key accounts through comprehensive business development efforts, liaised with existing clients to secure referrals and built a professional network to maximize probability of deal closure.
• Submitted daily activity reports to the Senior Manager for appraisal, noted recommendations to improve business performance and presented new business ideas and proposals during meetings to seek approval.
• Deployed social media tools (social networking / media management) to influence buyer decisions in different markets for various products offered by clients and noted customer requirements and preferences.
• Provided exceptional customer service, communicated with clients through tele-calls and emails as part of mass marketing campaigns and maintained the brand name and image of the company.
Key Responsibilities:
• Officially communicated with customers to understand specific requirements, registered shipping orders in the internal system and conveyed the shipment status to customers in response to status enquiries.
• Logged in customer complaints and grievance pertaining to shipment delays, damaged goods etc. and initiated appropriate actions with the relevant departments / insurance companies etc. to address issues as per prescribed guidelines.
• Established professional relations with customers to secure more business especially from corporate clients and leveraged the company’s brand name to obtain high-value, yearly contracts and referral business.
• Tracked shipments using the online tracking portal, communicated with business partners to ensure fulfillment of orders within committed timelines and coordinated with external service providers to expedite deliveries.
• Coordinated with bank officials and customs authorities for document processing and completion of international trade transactions (import-export) initiated by business / corporate entities.
• Administered the claims process, registered claims for damaged goods / packages, studied notes forwarded by the goods receiving officer / clerk and completed required documentation for processing of claims.
• Collated customer feedback through customer satisfaction surveys, analyzed data and tabulated findings to provide key inputs to the management and initiated required improvements across the customer service function.
Key Responsibilities:
• Officially communicated with customers to understand specific requirements, registered shipping orders in the internal system and conveyed the shipment status to customers in response to status enquiries.
• Logged in customer complaints and grievance pertaining to shipment delays, damaged goods etc. and initiated appropriate actions with the relevant departments / insurance companies etc. to address issues as per prescribed guidelines.
• Established professional relations with customers to secure more business especially from corporate clients and leveraged the company’s brand name to obtain high-value, yearly contracts and referral business.
• Tracked shipments using the online tracking portal, communicated with business partners to ensure fulfillment of orders within committed timelines and coordinated with external service providers to expedite deliveries.
• Coordinated with bank officials and customs authorities for document processing and completion of international trade transactions (import-export) initiated by business / corporate entities.
• Administered the claims process, registered claims for damaged goods / packages, studied notes forwarded by the goods receiving officer / clerk and completed required documentation for processing of claims.
• Collated customer feedback through customer satisfaction surveys, analyzed data and tabulated findings to provide key inputs to the management and initiated required improvements across the customer service function.