Senior technical support advisor
Webhelp
Total des années d'expérience :4 years, 3 Mois
- Instant technical and strategic solutions. - Providing new solutions on spot
- Participating in training new advisors
- Provide sessions for Junior advisors
- Floor support for Junior advisors
- iOS technical support.
- Reporting -solving technical issues customers facing - Provide support for colleagues (floorwalking)
- Report customers experience to management
- Answer the customer inquiry and provide them with the valuable information they are seeking.
- Reporting - solving technical issues that occur from the customers.
- Overseeing customers' accounts and build sustainable relationships and trust with them.
- Deliver reports for the operations team manager about customer experience.
- Ensure proper service is being delivered.
- Telecommunication to reach
I used to search for the products information online and write the description in Arabic and translate it to English and vice versa, also I used to do data entry and make weekly plans for other colleagues.
Greet customers, help them with what they need, answer questions, cashier and do all the receptionist duties.
Translate all kinds of papers, and translate spoken material.