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Maram Banihani, Quality Control Officer

Maram Banihani

Quality Control Officer·BCI

Jordan

Bachelor's degree, Accounting

Work experience

Total years of experience: 6 years, 9 months

Quality Control Officer

October 2013 - October 2015

BCI

Irbid, Jordan

October 2013 - October 2015

QC officer monitors, tests, sorts, samples, inspects and measures whether existing products meet a set quality standards and ensure the quality standards are met by every component of the product or service provided by a company

Company industry:
Management Consulting
Job role:
Quality Control

Customer care agent

March 2012 - October 2013

BCI

Amman, Jordan

March 2012 - October 2013

Attracts potential customers by answering product and service questions; suggesting information about other products and services, Opens customer accounts by recording account information, Maintains customer records by updating account information, Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintains financial accounts by processing customer adjustments, Recommends potential products or services to management by collecting customer information and analyzing customer needs, Prepares product or service reports by collecting and analyzing customer information, Contributes to team effort by accomplishing related results as needed.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Accountant

July 2011 - October 2011

Naouri group

Amman, Jordan

July 2011 - October 2011

Training in the Accounting department, Trained in company accounting procedures and policies

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Accounting and Auditing

English language Instructor

September 2010 - December 2010

Yarmouk university

Irbid, Jordan

September 2010 - December 2010

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Sales specialist

February 2008 - June 2010

Zain Jordan

Amman, Jordan

February 2008 - June 2010

Company industry:
Telecommunications
Job role:
Sales

Education

Yarmouk University

June 2007

June 2007

Bachelor's degree, Accounting

Jordan

GPA (percentage): 68%

GPA (percentage): 68%

Skills

Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert
Accounting
Expert
Accounting
Expert
English Speaking
Expert
English Speaking
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Market knowledge
Intermediate
Market knowledge
Intermediate
Customer care
Expert
Customer care
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Working in a team or individually
Expert
Working in a team or individually
Expert
Documentation and Analysis
Intermediate
Documentation and Analysis
Intermediate
Computer Skills
Intermediate
Computer Skills
Intermediate
Communication
Expert
Communication
Expert
Multi-Tasking
Expert
Multi-Tasking
Expert
Computer Skills
Intermediate
Computer Skills
Intermediate
Quality focus
Intermediate
Quality focus
Intermediate
Email
Expert
Email
Expert
Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert
Accounting
Expert
Accounting
Expert
English Speaking
Expert
English Speaking
Expert
Teamwork
Expert
Teamwork
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
AIESEC career development seminar
Jul 2010