Group HR officer
ACES
Total years of experience :11 years, 5 Months
1. Implement Human Resources policies and procedures including performance management, attendance management and disciplinary procedures.
2. Provide HR advice and support to the line managers and employees; explain policies and procedures in a timely effective manner.
3. Help in Arranging, coordinating and implementing training and development activities and initiatives based on available performance appraisal data and competency frameworks.
4. Develop and conduct general orientation programs and follow-up departmental orientation programs.
5. Supervise and participate in the initiation and follow up of all governmental related procedures in the areas of work permits, residence permits, etc.
6. Manage Employees Healthcare benefit and ensure the implementation of the healthcare contract.
7. Participate in the investigation committee as a member.
8. Arrange visas, traveling permits, and coordinate with the secretary to arrange for travel flights, hotel reservation and car renting, etc.
9. Maintain and develop the filing system of HR Department.
10. Manage Mena ITech applications and maintain accurate and updated data in the system.
11. Coordinate with various functions in order to obtain the necessary information on recruitment needs, and perform/coordinate recruitment activities as required.
12. Maintain an active and organized data bank of applicants for various positions.
13. Participate in the interview committee as a member.
14. Verify the employee’s credentials (certificate, work experience and license, etc.).
15. Draft employment offer letters and contracts for selected candidates.
16. Prepare the monthly payroll sheet and make the financial settlements needed accurately.
17. Review pay-deductions, commissions, overtime, income tax liabilities and Zakat liabilities.
18. Follow-up labor incidents and cases and report findings to the Management.
19. Submit periodically reports and studies as requested by the management.
June 2014- till Present BCI Jordan - Human Resources - HR Administrator
• Compensation & Benefits, Employee Services(Payroll, record management or any other HR operations aspect)
Ensure the payroll happens timely
Ensure HR reports are completed on time
Ensure the HR records are maintained and updated regularly
Report and publish HR dashboard reports - headcount, leave/attendance, exit, etc.
Point of contact to all employees for issues and concerns related to Medical Insurance
Benefits
Mobilization and induction of new employees.
Payroll
• Recruitment:
Maintain the recruitment process.
Implement the selection matrix for choosing the optimum recruitment channel and recruitment source.
Conducts job interviews for Entry Level job positions.
• Policies and Processes:
control the HR policies and procedures at company.
Ensure the policies are in compliance with the local legal requirements
Implement and enforce HR policies and procedures
• Learning & Development:
Work with the central L&D team to ensuring ongoing development of employees
Arrange training and monitor training data, provide feedback.Manage and control the HR policies and procedures
Ensure the policies are in compliance with the local legal requirements
• Management of Personnel Resources &Employee Relations:
Motivating, developing, people as they work.
Identifying the best people for the job.
Advice staff on HR issues and local laws.
Process Terminations and resignations effectively
Staff welfare and counseling, conflict resolution
Organizing staff events (annual party, team building etc.)
• Greet customers warmly and ascertain problem or reason for calling.
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Creates and maintains service reports
