Marc Bou Madi

• Overseeing sales process of luxurious sanitary brands (Axor, Hansgrohe, Duravit, Nolte, etc..) in full product
range and lines.
• Training sales team on brands specifications and novelties.
• Interpreting unsuccessful business opportunities, assessing the causes to be resolved.
• Monitoring pricing strategies and discount plans with sales team.
• Ensuring showroom is clean and organized.
• Creating price lists layout and data with a continuous update of content.
• Studying competitors product positioning and news, in order to gain competitive advantage.
• Identifying threats in the retail process, formulating solutions, recommend the required modifications and
measuring the impact on customer feedback.
• Handling inventory warehouse, analyzing stock value and designing a program that provides an optimized
stock rotation, taking into consideration the minimum stock order and the liquidation of dead stock items.
• Closing sale deals, placing orders, and ensuring customer satisfaction.
• Implementing new pricing strategy based on market research and feedback survey.
• Liquidating dead stock in short period of time at significant prices.

• Handling inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their
needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Developing specific plans to ensure revenue growth in all company products.
• Sustaining relationship and performing sales activities with key accounts by making periodic visits, exploring
specific needs, and anticipating new opportunities with the market.
• Reviewing expenses and preparing annual budgets.

• Performing market research (clients, stock, market, online trend, etc...) to align our products with market
needs and suggest new strategies to management accordingly.
• Providing coaching and professional development to team‐member sales, aiming to enhance their product
knowledge and sales skills.
• Answering any inquiries raised by the customer or sales representative.
• Working closely with stuff to ensure customer satisfaction and immediate problem resolution.

• Ensuring high level of customer satisfaction through excelling sales service.
• Preparing sales offers with data sheets for required products.
• Following up on product delivery, installation, and after sales service.
• Updating managers by consolidating, analyzing, and forwarding daily action summaries.
• Maintaining client database, handling orders and complaints.

• Managing the distribution of granted scholarships by foundations, associations, and funds.
• Collaborating with faculty and staff to promote scholarships.
• Planning, evaluating, and setting yearly goals for the scholarship area.
• Performing revisions per student requests.
• Monitoring funds to ensure that funds are not over or under awarded.
• Updating scholarship policies and procedures to assure compliance with university policies.