Major Account Director
Harris Corporation
Total des années d'expérience :34 years, 0 Mois
To analyze current programs within the company and develop expansion opportunities. Additionally, focus on business development opportunities with potential clients.
Provide program management support for existing clients in the UAE (Abu Dhabi Police Department) to ensure successful project execution.
Develop new business opportunities through the identification of current and future state requirements.
Expand on current state technologies with existing clients.
Maintain and schedule all resources within program team, including 3rd party vendors
Interface with C-Suite executives to ensure a high customer satisfaction rate.
Manage and coordinate with multiple teams in all programs.
Responsible for contract modifications to existing programs in the Middle East Region.
Advanced Programs Manager (EMEA)
From 06/2012-Present at Harris Corporation
Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion of annual revenue and about 14, 000 employees - including 6, 000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems and services.
Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion of annual revenue and about 14, 000 employees - including 6, 000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems and services.Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion of annual revenue and about 14, 000 employees - including 6, 000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems and services. Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion of annual revenue and about 14, 000 employees - including 6, 000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems and services. Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion of annual revenue and about 14, 000 employees - including 6, 000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems and services.
I was asked to manage all Channel Partner relationships as a part of the Technical Sales Division in the UK. This includes all 3rd party vendors supporting the recommended sales solution. Since, I have worked to streamline the technical sales process to ensure that our client and contract wins increase.
Responsible for managing the Channel Partner relationships such as British Telecom and Computer Science Corp.
Responsible for all ITT (RFP) and PQQ client responses
Responsible for Pipeline development.
Responsible for technical design and review for all prospective clients.
Created customer communication policies to maximize responses leading to successful sales and implementations.
Responsible for the review and improvement of technical sales strategy's
Director of Systems Engineering (EMEA)
From 06/2009 to 06/2012 at Harris Corporation
I was assigned to live and work in the United Kingdom to ensure the successful implementation of the Harris Portal, and to establish a market footprint within the EU. I have accomplished all priority assignments since my placement in the UK, bringing the largest deployment in company history live with over 26, 000 users.
Responsible for creating streamlined designs and installations.
Created a new overall methodology for agile deployments using matrix planning.
Responsible for creating and updating policies and procedures that best fit with the current need.
Was chosen by the CEO to build out the UK business with portal and systems designs and have done so for 4 years.
Created successful standard for career paths of direct reports.
Successful in several designs, implementations, and deployments throughout the UK. This includes Borders, Lothian, Dumfries and Galloway, Fife, Royal Liverpool, West Herts.
Designed, Implemented, and deployed the largest solution in company history in Scotland.
Director of Support
From 05/2008 to 06/2009 at Carefx
Carefx is a software development company specialising in Context Management Software through CCOW. The company also developed a clinical portal aggregating data from multiple source systems.
I was promoted to Director of Support after proving my success in the field with a project success rate of 100% and the highest customer satisfaction rate in the company. I reorganised the Support Organisation, streamlined processes and initialised new policies and procedures which had overwhelming success for our clients.
Responsible for the support and maintenance of all live customers.
Ensured that my staff met and achieved personal and professional goals.
Responsible for creating and updating policies and procedures that best fit the current need.
Reported to COO and CEO directly on reports of revenue and statistics.
Oversaw the personal and professional development of direct reports
Tripled revenue recognition within 1 year as Director of Support
Senior (Lead) Systems Engineer/ Solutions Architect
From 12/2007 to 05/2008 at Carefx
In this role I was tasked with ensuring the successful integration of the Context Management products with the Fusion Portal product to all new and existing clients. I was able to complete all tasks and goals assigned which lead to my consideration for promotion to Director of Support.
Responsible for the success of all systems projects
Maintained all systems related projects including Portal Design and Communication across Scotland.
Designed, Installed, Deployed, and implemented all hardware and Software through the EMEA Region.
!00% Success Rate to all EMEA Clients in the installation and deployment of protal solutions.
Responsible for streamlining design, implementation, and deployment to maintain budget requirements.
Established the international business engineering and implementation model for the UK.
Responsible for design of proposed solutions Hardware, Software, High Availability, Disaster Recovery, Firewall, and Network Communication
Worked and consulted with several partner organisations in design of hosted solutions. BT, CSC, Northgate.
Responsible in responding to tenders in a timely fashion to insure a successful bid process.
Communicated throughout the presales and sales process with clients to best fit the solution (s) to their needs.
Technical Project Manager
From 12/2005 to 12/2007 at Carefx
My responsibilities in this role were to manage and advise on all technical planning and milestones, as well as the approval of design and resource assignments. I was successful in bringing the Carefx solution to over 100 accounts.
Managed 13 accounts across the US with design, implementation, and deployment.
Managed UK Accounts such as Addenbrooke's Cambridge
Managed and involved in over a 100 accounts.
Instated new policies and procedures to insure successful deployments.
Trained new employees on policies and methodology.
Technical Project Manager
From 07/2002 to 12/2005 at Eclipsys
Eclipsys Corporation is a company that provided hospitals and other healthcare organisations with electronic medical record, computerized physician order entry, and other technology, as well as revenue cycle management software.
Consulted on the design and implementation of Sunrise Clinical Manager deployments
Configured Sunrise Clinical Manager onsite with Client IT staff.
Managed Project Timelines- Came in under budget on several key deployments.
Successful Deployment of SCM Throughout the US which included NYP and Lenox Hill
Named as an Eclipsys Top Achiever (STAR)
Police Officer
From 09/1998 to 07/2002 at Stockton Police Department
As a police officer I was responsible for city wide law enforcement in Stockton California population 600, 000. Responding to all criminal activity, robbery, burglary, homicide, as well as the investigation of crime scenes.
Computer Investigations
Patrol Officer
Computer Forensics Court Expert
Civil Systems Engineer Step 5 (Law Enforcement Agency)
From 06/1995 to 09/1998 at the San Joaquin County District Attorney's Office
My role within the District Attorney's office was to refine all computer communications to better assist Law Enforcement Agencies more efficiently. This included working with such agencies as the Department of Justice, Federal Bureau of Investigation, and Interpol. I was awarded a top performer title.
Maintain Novell, Linux and Windows Servers
Maintain/Install Local Desktops. Introduced Remote Installations for PCs
Computer Forensics on Seized computers
Created evidential timelines for high profile cases using encase and other law enforcement software
Assisted in computer data collection to track down wanted suspects and people of interest
Presented evidence in courtroom to juries
United States Military
From 05/1990 to 05/1995 Navy and Marine Corps
Served in Many Deployments- More information upon request.
Honorable Discharge
University degree Excelsior College Bachelor of Science in Information Technology with a dual degree for MS Cyber-Security 2013-Currently Enrolled
Associates of Science Degree
Associates of Science University degree Naval School of Health and Science
