Sr. Process associate
Maersk line Global
Total years of experience :4 years, 0 Months
Sr. Process Associate- Operations Team
Promoted from Associate to Senior Associate in 2 year’s time
Awarded as Top Performer of the month for outstandingly meeting targets
Top performer of the process (April - May 2014)
Top performer of the process (October - December 2013)
Awarded with “Extra Miles 2013” in performance
• Books shipping orders based on client (Unilever) set rates and contracts accurately and timely.
• Prepare shipping Documents.
• Manages bookings to carrier to ensure tasks are being made on a timely manner.
• Follow up shipping instruction to the carrier and Documents needed for the shipment process.
• Sends shipping instructions, releases Bill of Lading and sends of pre-alerts to consignee.
• Prepares and submits shipping instructions on bill of ladings / seaway bill issuance.
• Monitors and coordinates outstanding documents with carriers and shippers.
• Monitors and controls the movement of shipments using Track and trace.
• Tracks and control shipments status and locations.
• Monitors, analyzes overall performance and prepare reports to make sure targets are being met.
• Conducts meeting with Shipper and Carrier about monthly performance and updates.
• Creates shipping orders, container stuffing, FCR and Bill of Lading using MODS system.
• Manages report for shipments daily check points.
• Posts data entry for shipment documentation for billing purposes.
• Sends reports on the Team Performance, Shipment Status and Data Quality of our process.
• Assist supervisor with the preparation of relevant administrative reports. Prepare and submit all data in a timely and accurate manner to counterpart in Singapore.
• Maximize productivity per working hour in order to meet productivity objectives.
• Coordinated team activities to ensure operational excellence and the achievement of individual and team Key Performance Indicators (KPIs).
• Adhere to process & account Standard Operating Procedures (SOPs) & Internal Operating Procedures (IOPs) during daily operation.
• Looks at ways to improve supply chain networks.
• Processes and resolves client queries.
• Trains and assists new comers on end-to-end export process.
• Oversees and administers the day-to-day activities of the office.
• Assists in processing refunds to client/bank (life, Motor/Auto, Travel and AOG insurance).
• Answers client’s phone calls/faxes, resolving client issues and maintains logs and file.
• Take and resolve clients’ complaints about refund.
• Handling and processing client accounts and related documents
• Communicates with marketing units for verification of accounts/payments from clients.
• Prepares weekly reports for the movement of refunds.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Doing Preventive/Corrective Maintenance on computer units used by employees.
• Trouble shoots computer technical issues.
• Installs computer parts for new employees.
• Reviews the documents to ensure compliance with the customs requirements.
• Coordinates with messengers for timely distribution of mails between the branches and head office.
• Handle Monthly Petty Cash.
• Picks- up checks at the branches and head office.
• Sends documents to branches and head office.
• Organizes and maintains inventory and storage area, monitor movement of items on stock, prepare forecast and reports to ensure maximum availability of stocks.
• Assists office staff in maintaining files and databases.