Branch Manager
Motorola Solutions
Total years of experience :32 years, 7 Months
Highlights:
• Directed country / cluster sales operations, deployed regional strategies that enhanced revenue and increased market share, and placed the company among market leaders in the country.
• Increased the customer base and met targets consistently through focused promotions and high quality of customer service.
Key Responsibilities:
• Oversee sales forecasting and planning, develop sales budget and monitor sales performance regularly.
• Identity and capitalize on sales opportunities in the market, work towards making the sales process more efficient and reduce the time between initial customer contact to solution delivery.
• Generate and maintain country-wide sales leads and develop a reliable sales pipeline to augment company revenue, convert leads into firm orders.
• Coordinate with different departments in the company to provide high quality of service to key accounts of the company; consistently develop new key accounts.
• Ensure compliance with regulations and norms governing the business, update teams of any change or modification in regulations and explain its effect on the business.
Highlights:
• Analyzed the market to identify potential customers for the company, developed several key accounts in Saudi Arabia that contributed to the company’s revenue.
• Generated annual sales of USD 15 million from the portfolio of key accounts handled, provided customized services to these accounts and gained regular business.
• Surpassed annual sales targets consistently through concentrated sales efforts and effectively educating customers about the benefits of the company’s products.
Key Responsibilities:
• Led key sales initiatives assisted by a team of partner managers and account coordinators, provided full support to them to closes sales deal.
• Established and maintained long-term business relations with key accounts and garnered significant business from them during the association.
• Grew customers by obtaining referrals from existing customers; communicated with potential customers, demonstrated the value of the company’s products and procured orders.
• Participated in customer negotiations, finalized terms and conditions and closed sales contacts and agreements; ensured service level agreement parameters were met.
• Prepared sales forecasts and was part of the budget planning team, developed sales goals and targets and implemented sales plans.
• Ensured a reliable and prompt after sales service to clients to maintain good will and customer satisfaction, understood issues and facilitated quick resolution.
• Generated sales of various products/services in the company’s portfolio that included Radio networks, CAD, LTE etc.
• Maintained positive customer interactions, gained trust and confidence of customers that increased the likelihood of sales.
• Developed and submitted proposals to key customers, served as the single point of contact for all their queries and concerns.
Highlights:
• Credited with successfully managing and servicing prestigious accounts (government organizations) like Ministry of Defense and Aviation, Royal Forces, Strategic Missile, Border Guard etc.
• Acquired business from a majority of the key accounts developed by building and maintaining mutually beneficial relationships.
Key Responsibilities:
• Monitored various sources where tenders were published, determined requirements and supported the projects team in preparing quotations that had a good chance of winning the bid.
• Emphasized on enterprise and government sales and developed key accounts in these segments to boost the sales revenues of the company.
• Managed sales of radio communications systems product portfolio (microwave, digital recording systems) and grew the market share for these.
• Developed, grew and sustained excellent relations with clients by understanding the client and his business requirements, providing satisfactory solutions and maintaining complete transparency in all communications and transactions.
• Followed-up with solution development and delivery teams to ensure that customer services were activated in time and all sales commitments were met.
• Consistently reviewed account KPIs to verify performance parameters were being met, carried out corrective measures where KPIs were below expectations.
• Collaborated with the sales team to identify and exploit business growth opportunities, improved the quality of leads and on-boarded more clients.
• Developed and delivered impactful presentations to prospective clients and influenced their buying decisions positively.
Highlights:
• Formulated and implemented innovative sales programs and promotional strategies to garner market share in a competitive market that consisted of several telecom players, and met annual sales targets regularly.
Key Responsibilities:
• Supported the Manager in establishing a robust dealer network in the Eastern Province of Saudi Arabia, generated sales through the dealer network that comprised 25+ dealers.
• Led a technical support team that provided dependable 24X7 support to customers; monitored response time and quality of support service provided by the team.
• Participated in selecting and developing new dealers to expand the company’s market reach, provided sales and technical support to dealers.
• Built healthy business relations with clients by providing high quality services during and after sales, and gained repeat business.
• Reviewed sales performance of dealers, verified if they were meeting their business targets and provided dealer performance report to the Manager.
Trainings and Workshops • Sales Development Program • Executive Time Management • Team Building • Effective Supervisory skills • Ethics • Sales Management • Presentation Skills