SharePoint Administrator/ IT Support Technical I
Sultan Bin Abdulaziz Humanitarian City
Total years of experience :18 years, 4 Months
Initiate Adoption on Microsoft 365 Initiate Adoption on Microsoft 365 Develop Site Pages for Departments, Section and End users Develop Sultan City New Landing Page Facilitate Modern Workplace and Teams Adoption Spearheaded the adoption of SharePoint online, streamlining collaboration and document management processes. Engineered a customized solution for the housekeeping department, integrating e Forms to enhance task tracking efficiency. Modernized the inventory database and seamlessly integrated it with Microsoft 365, enhancing data accessibility and streamlining inventory management processes. Pioneered the company-wide installation of Windows 10 by developing a deployment system, reducing installation time by up to 40% through simultaneous deployment across multiple. IT Support Technician I Provided comprehensive support for local networks including LAN, Wireless, and WAN, ensuring seamless connectivity. Offered second and third level service desk support within defined SLAs, maintaining high standards of performance. Managed inventory effectively to guarantee availability of essential resources and modernized the inventory database, integrating it with Microsoft 365 for enhanced accessibility. Delivered after-hours technical support on an on-call basis, resolving issues promptly to minimize downtime. Conducted thorough troubleshooting of system, software, and hardware problems, ensuring swift resolution.
IT Support Technician I
Provided comprehensive support for local networks including LAN, Wireless, and WAN, ensuring seamless connectivity.
Offered second and third level service desk support within defined SLAs, maintaining high standards of performance.
Managed inventory effectively to guarantee availability of essential resources and modernized the inventory database, integrating it with Microsoft 365 for enhanced accessibility.
Delivered after-hours technical support on an on-call basis, resolving issues promptly to minimize downtime.
Conducted thorough troubleshooting of system, software, and hardware problems, ensuring swift resolution.
· Managed and maintained Microsoft Servers including DNS, DHCP, SharePoint, and Exchange Server, optimizing performance.
· Provided technical solutions and conducted rigorous testing of client websites to ensure functionality.
· Installed, configured, and maintained systems hardware and software, contributing to seamless infrastructure operations.
· Planned and implemented network infrastructure enhancements, overseeing network monitoring and troubleshooting.
· Provided daily help desk support to over 3000 clients, ensuring uninterrupted operations.
· Led network relay-out projects for manufacturing and office setups, optimizing connectivity.
· Conducted meticulous IT asset inventory management to ensure accountability