Marco Emad

Resolution Lead at Amazon.it at Amazon.it

• Egypt - Cairo
• My current job since July 2014

Manage a team of 20-30 Head and responsible for the day-to-day supervision of a group of call center associates.

This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Managinf OPs KPIs and QA metrics.

Manage floor work flow and productivity on team level to achieve all Ops goals every quarter.

Professional Technical Senior Operator for Expedia.com at Stream Global Services

• Egypt - Cairo
• August 2011 to July 2014

Professional Customer Service and Sales operator for Expedia.com at Stream Global services

• Egypt - Cairo
• August 2011 to August 2012

Tour Guide. Italian language at Special Travel Services

• Egypt - Sharm el Sheikh
• July 2006 to September 2008

As a tour guide involve introducing tourists to unique and popular attractions, such as historical monuments, botanical gardens, Royal Parks, museums, art galleries and other areas of cultural interest, Undertaking pre-holiday research, Making arrangements for catering, accommodation, transport and excursions, Inspecting hotel safety and cleanliness, Offering sightseeing advice, Organizing and leading excursions, Problem solving, Translating and interpreting, Preparing reports, Sell the company's programs the guests.

4- sales at Cataract Resort

• June 2006 to November 2006

4- sales; in Marsa Alam at Cataract Resort .

5- sales

• March 2005 to April 2006

5- sales; in Sharm El Sheikh at Alf Leila We Leila village < march 2005/april 2006>.

6- sales

• January 2003 to June 2003

6- sales; in luxor at Selket papyrus gallary .


More studies
- italian culture institute
Level ( 3-6-7)
-Yat Learning center
Master excel
Computer& Personal Skills


-Good user for internet
-Good user for programs computer
-intellegant and cooperate in groupes
-ability to work in team work
-active for work