ماركو Intermite

Led the innovation stream in Accenture Middle East and developing offerings for Artificial
Intelligence, Robotics and Digital Marketing.

Main accomplishments:
• Founded the Digital Acceleration Center in Dubai as digital hot spot in the region
• Generated a pipeline of +50MLN$ for innovative projects across Telco clients in

Led the transformation program for the digital online channels and introduction of new customer experience.

Key responsibilities:
• Developing digital strategy and leading the yearly implementation plan from concept, design till implementation and rollout
• Led an implementation team of 80 resources across 3 different geographies.

Main accomplishments:
• Introduced, designed and led client digital strategy according to global and local trends
• Set objectives, identified KPIs, performance monitoring, and reporting to senior management on monthly basis progress against milestones and budget
• Launched a new mobile application (current users +1.5mln)
• Launched a new reward program web portal (current subscribers +2.2mln)
• Re-designed and launched the experience of new web portal

Developed extensive international experience in telecom, from launching new products / services to
defining content strategy across different digital platform (mobile, online and IPTV). Subject matter
expert for Service Quality Management, Operation and Network Assurance.

Examples of significant projects:
• Major Brazilian Mobile Operator - Project manager delivering a Business Intelligent
platform for monitoring the Quality for Mobile Services, through the implementation of real
time quality dashboard and smart navigation of defined Service KPI.
Sao Paolo, BR

• Leading Italian Telecom Operator - Project manager working with Marketing department to
sell and provision Machine to Machine services (vehicle tracking, mobile payment, mobile
device management, eHealth care solution) to enterprise customer segment.
Rome, IT

• Major Italian Railway Company- Delivering a Business Intelligent platform for monitoring
the Quality for Mobile Services, through the implementation of real time quality dashboard and
smart navigation of defined Service KPI.
Rome, IT

• Major Croatian Telecom Operator- Consultant in delivering fault and performance
management platform with the aim of extend the network and service assurance capabilities.
Zagreb, HR

• Major Korean Telecom Operator - IT Architecture assessment for Business and Operation
Support Systems.
Seoul, KR

2002 Ericsson Research
Contributed to Telecommunication Network Protocol standardization and scouting on Multi-
Protocol Label Switching (MPLS).

Contributed to Telecommunication Network Protocol standardization and scouting on Multi-Protocol Label Switching (MPLS).