Barista
ICONS COFFEE COUTURE
Total years of experience :9 years, 9 Months
● Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and
supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
● Welcomes customers by determining their coffee interests and needs.
● Educates customers by presenting and explaining the coffee drink menu; answering questions.
● Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines;
demonstrating how brewing equipment operates.
● Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso,
espresso lungo, caffe latte, and cappuccino.
● Generates revenues by attracting new customers; defining new and expanded services and products.
● Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and
cookies for coffee bars.
● Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing
preventive maintenance; calling for repairs.
● Maintains safe and healthy work environment by following organization standards and sanitation regulations.
● Improves quality results by studying, evaluating, and redesigning processes; implementing changes; maintaining and improving the
appearance of the store and coffee bar.
● Work with department heads or Partner Manager to discuss topics such as budgets and contracts, marketing plans, and the selection of
advertising media or requirement needed for onboarding
● Provide assistance on applicants to become a Google Partner or Reseller.
● Provide a list of requirements such as ISO Certificates, active Google accounts etc..
● Plan advertising campaigns, including which media to advertise in, such as radio, television, print, online media, and billboards
● Negotiate advertising contracts. Evaluate the company stability if they passed the required annual revenue to be a Google Partner,
Reseller or Technology Partner.
● Evaluate the look and feel of websites used in campaigns or layouts, which are sketches or plans for an advertisement
● Initiate market research studies and analyze their findings to understand customer and market opportunities for businesses
● Develop pricing strategies for products or services marketed to the target customers of a firm
● Meet with clients to provide marketing or technical advice
● Direct the hiring of advertising, promotions, and marketing staff and oversee their daily activities
● Answer escalations coming from different P0 clients in a timely manner.
● Provide
● Working with customers to identify computer problems and advising on the solution.
● Updating self-help documents so customers can try to fix problems themselves.
● Walk through customers on setting up their system over Wi-Fi and set-up different sources on their product.
● Troubleshooting the Computer if needed and Log in the IP Address of the router and customize the router depends on the manufacturer.
● Educate on how to perform software updates.
● Process replacement or repair if the product cannot be fixed over the phone.
● Working with field engineers to visit customers/employees if the problem is more serious
● Testing and fixing faulty equipment
● Provide excellent customer service.
● Acknowledge and greet all customers upon entering the store.
● Offer to assist customers and provide accurate information for product specifics.
● Responsible for implementing and maintaining image standards and expectations as directed by the marketing & shop supervisor, as
well as Visual Merchandising (VM) Checklist for retail stores.
● Ensure that standards and expectations are always achieved at all store locations at one time.
● Responsible for all aspects of presentation, visual planning and successful rollout of new merchandise and event/promotional
initiatives.
● including communication & execution with stores to ensure follow through and comply with VM image standards and expectations.
● Analyze product movement & make suggestions to increase sales
● Assist customers for new products and offer new arrivals.
● Keeping the store properly stocked with all fast selling items.
● Operating the cash register and processing payment.
● Receives and punch the order and start making the item through the assembler person (Initiator)
● Assemble or prepare the product forwarded by the initiator with good quality ( Assembler )
● Cook and maintain stock of patties ( Batch grill )
● Fry and maintain stock of fried products such as nuggets, mc chicken, pies, fish fillet, and also assist in the prep line ( Batch fried )
● Prepare raw stocks such as patties, fries, nuggets, monitor rice and gravy for the product refill soft serve and softdrink syrup and wash
store equipment ( Prepping )
● Bread chicken and chicken fillet and deep fry.
● Providing excellent wait service to ensure satisfaction
● Taking customer orders and delivering food and beverages
● Making menu recommendations, answering questions and sharing additional information with restaurant patrons
BS Hotel and Restaurant Management (UNDERGRADUATE) Pamantasan ng Lungsod ng Marikina (PLMAR) Marikina City, Metro Manila