Corporate Business Supervisor, Senior Officer
Arab Bank
مجموع سنوات الخبرة :24 years, 9 أشهر
Providing professional support to the countries corporate clients’ subscribed to CIB Cash Management and Trade Finance products and services regionally.
Servicing clients of AB Jordan, Lebanon, Palestine, UAE, Qatar and Bahrain (OBU+FCB)
Activating clients on echannels
Troubleshooting client complaints/enquires, whether resetting passwords or handling lost tokens
Follow up on utilization on echannels and after sale support
Conducting service quality surveys
Conducting call backs for CM transactions
Follow-up on payroll migration to echannels
Cross-sell across CIB products based on directive from TF & Network.
Web based training for clients and staff
Implementing marketing campaigns
- Provide on a weekly basis report to my direct manager (Global Head of Cash Management & Trade Finance) regarding the achievement of our department.
- Handling the marketing materials; brochures, leaflet, posters.
- Conference arrangements, which include all the logistics.
- Responsible for travel arrangement for my direct manager and the team.
- Preparing cash management agreements.
- Arranging appointment internally and externally.
- I was responsible for two years of IMF and SIBOS (2008 & 2009), which was taking care of meetings for the employees who attended the IMF & SIBOS, travel arrangements, registration, fixing the booth at SIBOS, transportation…etc.
- General correspondence in Arabic and English.
- HR coordinator for the department.
- Handling office maintenance, which includes laptops, printers, photocopier…etc.
- Handling office requirements, which include equipment, stationary, new offices… etc.
Achievements:
* Organization skills.
* Work under pressure.
* Work with group and individually.
* Knowledge with numbers.
* Presentation skills.
* Leading personality.
* Coping with new requests and work.
Executive Secretary for the Managing Director and the Deputy General Manager.
- Follow up on the tenders & inquiries.
- Distribute the incoming mail and follow up on it.
- Arrange for appointment & meeting.
- Taking care of part of the personnel.
- General correspondence in Arabic and English.
- And any other normal office work (filling, telephone calls, stationary … etc.)
- Responsible for travel arrangement.
- Working in organizing two events for insurance companies in Jordan and globally. These two events were held in Jordan for the years 2004 and 2005. During these events, I was responsible for the translators to provide them with agreement, materials and support during the event. As well, I was in charge to confirm the attendance of the guests, participants and journalists, also handling all their requirements. During the events, I took part in field support.
- Responsible for the web page of the company.
- Up-dating the event schedule, in which to state the events to be held in the coming year.
- General correspondence in Arabic and English.
- And any other normal office work (filling, telephone calls, stationary … etc.)
My responsibilities were:
- Issuing purchase orders for foreign companies & Local in addition to correspondence.
- Issuing commercial and commission debit notes
- Dealing with foreign suppliers in commercial section (payment follow up)
- Getting the goods from our suppliers on time and in good conditions
- Issuing commercial invoices for our customers
- Following-up with our collector regarding the incoming payment from our customers
- Following-up with our customers regarding the goods if they are completed and in good conditions, if not, I shall transfer the issue to our technical department in case the problem is technical wise, if not, I will follow the issue up.
- Issuing different types of bank guarantees
- Finally I am responsible to file my work
Also, I have re-organized library of catalogues in both numerical and alphabetical.
Working with Huzaima Nasser Trading Co., was a big success for me, as I was able to achieve a high level of understanding of the work and maintain a recognizable touch in the company.
First I have started in March to work as executive
secretary for the sales and marketing manager; in which
I was responsible for the following under my manager supervision and instructions:
- Preparing faxes in order to get prices from our foreign suppliers
- Preparing offers to be submitted to our customer
- Following-up with our customers on the offers we have submitted, whether they need any extra information (by phone or letters)
- Filling
After one Year, I was capable to do all the above by myself without my manager instructions.
I was responsible for the following:
- Answering the telephone calls and transfer them to the correct person
- Preparing faxes and letters for the sales and marketing manager and department
- Preparing offers
Also, I worked for one month as telemarketing