NBar Assistant Supervisor
The Grooming Company
مجموع سنوات الخبرة :9 years, 5 أشهر
NBar Assistant Supervisor
The Grooming Company
Nbar Emirates Tower Dubai UAE
August 2012-Present
• Ensuring that the operation is in tip top order.
• Designating the work of the nail technician, massage therapist and waxing technician.
• Inventory, delivery order and other administration works.
• Ensuring that the staff follows SOP at all times.
• Ensuring that the staff hours has been utilized and motivates them to upgrade treatment.
• Coordinates with the Area Manager on any issue such as complaints, stock, staff lieu days, financial issues.
• Responsible in dissemination of all the relevant information such as new promotions, new standards, etc.
• Preparing waste management report, maintenance report, and end of the day report.
Senior Spa Receptionist
Cleopatra Spa, Dubai UAE
2008-July 2012
(Dubai Best Beauty by Viva Magazine 2010)
Major Responsibilities: • Responsible handling inquiries through emails, calls and walk-in clients for reservations for Cleopatra's treatments.
• Handles updating profiles of client in the Gumnut system, checking the credit card details is encoded in the system on the day of confirmation.
• Making confirmation calls, prepares the reports, appointment details and each therapist for the next day booking.
• Cashiering duties and preparing the end day report for accounting purposes.
• Reporting any complaints, suggestions, incidents, comments to Spa Manager.
• Side duties: Preparing the Attendance sheet, rebooking reports, inventory and others for the Cleopatra Spa.
Spa Receptionist
Sofitel, The Palace, Dubai
October 2007-2008
Major Responsibility: * Handles daily guests in the LeSpa.
* Handles administration works which includes daily, monthly report submitted to Spa Manager.
* Responsible in all financial reports to be send to accounts at the end of the day.
* Accept and assist inquiries, reservations through emails, calls, and walk-ins.
* Cashiering duties
* Follow-up pending requests.
* Assist and help Spa Manager and Assistant Spa Manager to other pending work.
* Coordinate booking schedules to therapist and attendant for future preparation.
* Report any incident, suggestions and improvements to Spa Manager.
* Secretarial duties to Spa Manager.
* Keeping and recording and updating all the Spa relevant information for references.
Front Office (Reservations, Telephone Operator, Guests Services, Beach Assistant)
Amanyara Resort, Northwest point, Providenciales, Turks and Caicos Islands (Amanresorts)
Jan. 28, 2006- July 2007
Major Responsibility: Supervise the telephone operation of the resort, handles international call reservation inquiry and coordinates international and local calls of the resort.
* Coordinates and assists Front Office in arrival and departure of the guests.
* Handles guest's telephone reservation inquiry.
* Check and handles daily PABX operation.
* Follow-up guests requests.
* Assists front office in terms of checking flight details, airline booking, etc.
* Secretarial works to Front office Department.
Worked in Reservation: * Handles Reservation of the resort.
* Responsible in all reservation inquiries.
* Making a Confirmation letter, Pro-forma Invoice, follow-up flight/arrival and departure details and others.
* Check and ensure that the reservation is guaranteed and guests are informed of their amenities.
* Assist Front Office Manager regarding the details/ preferences of the arrival guests.
Recreation Coordinator
OneandOnly Resorts, Maldives (6th Star Hotel)
April 14, 2005- October 2005
Responsible in all areas affecting Recreations operations such as: * To send daily recreational functions sheets, coordinates and delegates task to concern outlets
* Ensured that "SOP" (Standard Operating Procedure) is followed by the recreation staff.
* Checked guest's satisfactions through attending their needs and special requests from the departures and arrival of the guests.
* Double checked the cleanliness of the facilities from the Club One (table tennis area, billiard,
computers, games sets & Luxury Yacht boat before and after guests activity.)
* Entertain, attend and assist VIP'S guests through their requested activity like badminton,
Volleyball and other indoor activities.
* Responsible in distributing information to update the recreation staff "from time to time".
To ensure the smooth flow of the operation.
* Scheduled staff trainings, prepares and follow-up staff vacation/holiday, sick leave,
emergency, salary, advance and others. Administration works.
* Handled reservation/ bookings of the Recreation Department.
* Supervised the operation in the absence of the Assistant Recreation Manager
* Prepares Monthly recreation revenue report.
Receptionist (Leisure Department)
Le Meredien Al-Aqah Beach Resort, UAE (5th Star Hotel)
MENA Awards - Best Leisure Hotel for 2003
- Best 5-Star New Hotel for 2003
DEPA Awards - Best Contribution to Tourism
- Best Advertising Campaign of the Year
September 1, 2003- April 2005
* To full responsibility in all leisure activity of the guests such as in charge of reservations in massages assisting in fitness, saunas and steam area, etc.
* To take minutes of departmental meetings and if requested by the manager.
* Liaise with fellow employees for requirements for upcoming event. Ensure correct advertising
material is posted in advance of the event.
* Preparation of weekly timesheets, overtime worked, holiday schedules, sick leave in a
concise records on all of the above.
* Handles cashiering/billing of different outlet such as Al Boom diving center, Ayurveda
Cleopatra's Beauty Rooms & Le Mirage Salon using micros.
* Liaise with the Financial Department on all Financial
operational Issues, ensuring updated with any changes to activity.
* Report any incident, suggestion improvement to immediate supervisor.