Margie Endriga

• Retained and grew portfolio of relationships by performing proactive, mobile and value adding partnership role.
• Act as point of contact for complaints and escalate issues as appropriate.
• Making sure that clients are given proper guidance and advise to ensure client satisfaction and loyalty.
• Collaborate with internal teams (e.g., customer service, claims team, pre-approval & management) to address customers' needs
• Ensure both company and clients adhere to contract terms.
• Facilitated meetings and discussions between clients, sales and delivery teams.
• Maintained and built close relationships with customers through regular contact and visits.
• Reported field activity, interactions and results weekly.

• Adjudicate and process medical insurance claims as per company SLA.
• Examines the validity of the claim form, medical reports, and other documentation provided to determine eligibility for insurance coverage.
• Knowledge of both provider and member reimbursement processing.
• Provides ad-hoc reports, presentations, additional duties, or any other related administrative tasks that may be assigned by the Management or from the Head Office to support the business.

Achievements:
• A consistent top performer in both quality and
production.
• Awarded as Best in Cost Containment - Q1 of 2017.
• Awarded as Fraud Finder of the month - September2019.
• Handled VIP member claims processing.
• Member of multiple committees (Team Building and Health & Wellness)

• Maintain the order of the day-to-day operations of the office.
• Preparing and editing correspondence, reports &
presentations.
• Coordinates and facilitates the management calendar to arrange appointments, meetings, and conferences.
• Organizing and maintaining management files & records /document control.
• Aids and functions on behalf of other departments (Sales & Leasing, Accounts and HR) and sister companies as required by Management.
• Assist sales team in client meetings, preparation of the lease contracts, and presentations.
• Assist the accounting department in the preparation of invoices, receipts, and collection of monthly leases from tenants.
• Maintain office petty cash.

• Medical insurance processing for a US-based client.
• Responsible for preparation of end-day reports and assists
Group Leads in monitoring accounts.

Achievement:
• A consistent top performer in production.