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Margie Endriga, Client Relations Officer

Margie Endriga

Client Relations Officer·QLM

Qatar

Bachelor's degree, Bachelor of Business Administration major in Marketing

Work experience

Total years of experience: 12 years, 10 months

Client Relations Officer

November 2021 - November 2023

QLM

Doha, Qatar

November 2021 - November 2023

• Retained and grew portfolio of relationships by performing proactive, mobile and value adding partnership role.
• Act as point of contact for complaints and escalate issues as appropriate.
• Making sure that clients are given proper guidance and advise to ensure client satisfaction and loyalty.
• Collaborate with internal teams (e.g., customer service, claims team, pre-approval & management) to address customers' needs
• Ensure both company and clients adhere to contract terms.
• Facilitated meetings and discussions between clients, sales and delivery teams.
• Maintained and built close relationships with customers through regular contact and visits.
• Reported field activity, interactions and results weekly.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Claims Officer

November 2014 - May 2020

Allianz

Doha, Qatar

November 2014 - May 2020

• Adjudicate and process medical insurance claims as per company SLA.
• Examines the validity of the claim form, medical reports, and other documentation provided to determine eligibility for insurance coverage.
• Knowledge of both provider and member reimbursement processing.
• Provides ad-hoc reports, presentations, additional duties, or any other related administrative tasks that may be assigned by the Management or from the Head Office to support the business.

Achievements:
• A consistent top performer in both quality and
production.
• Awarded as Best in Cost Containment - Q1 of 2017.
• Awarded as Fraud Finder of the month - September2019.
• Handled VIP member claims processing.
• Member of multiple committees (Team Building and Health & Wellness)

Company industry:
Insurance & TPA
Job role:
Finance and Investment

Executive Assistant

January 2012 - October 2014

Century 21

Doha, Qatar

January 2012 - October 2014

• Maintain the order of the day-to-day operations of the office.
• Preparing and editing correspondence, reports &
presentations.
• Coordinates and facilitates the management calendar to arrange appointments, meetings, and conferences.
• Organizing and maintaining management files & records /document control.
• Aids and functions on behalf of other departments (Sales & Leasing, Accounts and HR) and sister companies as required by Management.
• Assist sales team in client meetings, preparation of the lease contracts, and presentations.
• Assist the accounting department in the preparation of invoices, receipts, and collection of monthly leases from tenants.
• Maintain office petty cash.

Company industry:
Real Estate
Job role:
Administration

Senior Assistant Analyst

December 2008 - March 2011

Accenture

Quezon City, Philippines

December 2008 - March 2011

• Medical insurance processing for a US-based client.
• Responsible for preparation of end-day reports and assists
Group Leads in monitoring accounts.

Achievement:
• A consistent top performer in production.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Support Services

Education

Polytechnic University of the Philippines

January 2008

January 2008

Bachelor's degree, Bachelor of Business Administration major in Marketing

Philippines

Skills

Administration
Expert
Administration
Expert
Photography
Expert
Photography
Expert
Marketing
Expert
Marketing
Expert
Health Insurance
Expert
Health Insurance
Expert
Customer Service
Expert
Customer Service
Expert
Office Administration
Intermediate
Office Administration
Intermediate
Communication
Intermediate
Communication
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Events and Event Management
Beginner
Events and Event Management
Beginner
Copywriting
Beginner
Copywriting
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service and Liaison
Intermediate
Customer Service and Liaison
Intermediate
Project coordination
Intermediate
Project coordination
Intermediate
Administration
Expert
Administration
Expert
Photography
Expert
Photography
Expert
Health Insurance
Expert
Health Insurance
Expert
Customer Service
Expert
Customer Service
Expert

Social profiles

Languages

English
Intermediate

Training and Certifications

Certifications
The Complete Copywriting Course: Write to Sell Like a Pro
Better Business Writing Skills
Adobe Premiere Pro CC: Learn Video Editing in Premiere Pro
Adobe Lightroom
Aug 2020
Adobe Photoshop CC Mysteries
Aug 2020
Adobe Photoshop CS6: Beginners
Aug 2020
Microsoft Powerpoint
Aug 2020
Microsoft Excel Intermediate
Aug 2020
Microsoft Excel Beginner
Aug 2020
Microsoft Word 2013
Aug 2020

Hobbies

  • Photography