Margie Planos

• Generated rapid market adoption in the Philippines, selling and onboarding
800+ SeaRates ERP users within 4 months, positioning the country as one of
the fastest-growing ERP markets in DP Worlds portfolio.
• Managed end-to-end ERP implementation, including user setup, system
configuration, training, and workflow standardization for freight forwarders,
transport companies, 3PLs, and commodity SMEs.
• Developed and executed a structured onboarding program across Asia and
the Middle East, enabling seamless product adoption and improving customer
activation rates by over 60%.
• Collaborated with SeaRates operations, finance, and product teams to ensure
accurate invoicing, compliance, freight rate alignment, and integration of
customer-specific requirements into the ERP platform.
• Supported SMEs and enterprise customers by mapping operational processes
(quotations, bookings, tracking, delivery management, invoicing) into
automated SeaRates ERP workflows, reducing manual work by 30-40%.
• Partnered with DP World commercial teams to introduce SeaRates ERP to
global partners, contributing to 200+ successful customer onboardings for the
Global Freight Summit.
• Conducted system deep-dives, demos, and training workshops, driving
product understanding and increasing customer satisfaction and retention
across regional accounts.
• Assisted importers/exporters in aligning their internal processes with global
shipping standards, ensuring smoother compliance with Incoterms, customs
requirements, and cross-border regulations
• Coordinated end-to-end logistics activities—including freight booking

• Participated in major commodity and startup events, including GULFOOD,
ADIPEC, and GITEX.
• Presented trades and negotiated with top tier trade finance banks to receive
term sheets of over 50 million USD.
• Spearheaded targeted marketing campaigns across social, email, and offline
touchpoints, contributing to a 20% increase in conversion rates and improved
customer activation.
• Collaborate with internal stakeholders to ensure alignment between marketing
and product development activities, ensuring consistent messaging and
seamless customer experiences.

• Managed and led a service support team, delivering performance reports
aligned with operational KPIs and process improvements.
• Consistently maintained a 90% First-Call Resolution rate, optimizing customer
satisfaction and call efficiency.
• Outperformed monthly sales targets by 20% across three consecutive quarters
by identifying upsell opportunities and enhancing service value
• Recognized as a Top Performer for maintaining 100% compliance and service
quality metrics.
• Spearheaded onboarding and continuous training programs for new and
existing team members, improving productivity and standardization.
• Developed and delivered written solution proposals, presentations, and
responses to RFPs/RFIs/RFQs for prospective clients.
• Analyzed client requirements to build compelling business cases for
recommended solutions.

• Spearheaded targeted lifecycle marketing strategies, optimizing customer
touchpoints and significantly enhancing conversion rates, resulting in
measurable growth in participant enrollment and a 20% increase in revenue.
• Developed high-impact social media and email marketing campaigns, driving a
25% increase in brand visibility and contributing to revenue growth by
expanding VXIs market reach and led over 100+ strategic event marketing
initiatives in collaboration with key partners.