CUSTOMER SERVICE ASSISTANT
DUBAI AIRPORT
مجموع سنوات الخبرة :16 years, 11 أشهر
DUBAI AIRPORT
DUBAI INTERNATIONAL AIRPORT
DUBAI, UNITED ARAB EMIRATES
CUSTOMER SERVICE ASSISTANT
July 2013 up topresent
● Answer passenger's queries and generally help them to address any problems they're having
● Guide and provide directions to the passenger's
● Provide and secure the safety of the passenger's with about liquids, aerosols and gels
AP CARGO LOGISTICS NETWORK CORP.
DOOR 2 CYM BLDG. LACSON ST
BACOLOD CITY, NEGROS OCCIDENTAL
CASHIER / OFFICE PERSONNEL
August 2012 up to July 2013
● Handles petty cash of the Branch
● Make sure all outgoing air way bills will be encoded correctly.
● Answers telephone calls and inquiries of customers.
● Monitor and observe proper packing of all outgoing cargo.
● Make sure that all official receipts will be written and update on the Bound Cash Receipts Journal.
● In - charge for processing business permits and BIR registration.
ZEST AIR INC. - FIRM SERVICES
NEW SILAY-BACOLOD AIRPORT
SILAY CITY, NEGROS OCCIDENTAL
CARGO AGENT
May 2011 up to June 2012
● Handle incoming and outgoing shipment in all domestic destinations.
● Monitor and observe proper packing of all incoming or outgoing cargo.
● Issue airway bills for all outgoing cargo to all assigned destination.
● Accept payments from customers by cash.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Make sure all outgoing cargo will be ship out to its destinations.
● Responsible in releasing of incoming cargo to consignee and encode it on the system.
● Answer customer's questions, and provide information on procedures or policies.
CEBU PACIFIC AIR INC. - TMSI
NEW SILAY-BACOLOD AIRPORT
SILAY CITY, NEGROS OCCIDENTAL
CARGO CHECKER
September 2010 up to April 2011
● Handle incoming and outgoing shipment in all domestic destinations.
● Inspect acceptability of shipment, measure weight and dimension of outgoing cargo.
● Monitor and observe proper packing of all incoming or outgoing cargo.
● Coordinate with the Cargo Agents regarding changes in flight schedule.
● Tally quantity and weight of outgoing cargo with the manifest.
● Check incoming cargoes if it is tally with the quantity and weight versus the manifest.
● Responsible in releasing of incoming cargo to consignee and encode it on the system.
● Answer customer's questions, and provide information on procedures or policies.
CEBU PACIFIC AIR INC.
NEW SILAY-BACOLOD AIRPORT
SILAY CITY, NEGROS OCCIDENTAL
CARGO AGENT - RELIEVER
April 2010 up to September 2010
● Handle incoming and outgoing shipment in all domestic destinations.
● Issue airway bills for all outgoing cargo to all assigned destination.
● Accept payments from customers by cash.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Answer customer's questions, and provide information on procedures or policies.
● Make sure that all cargo during acceptance is properly packed before shipping out to its destination.
● Make sure all outgoing cargo will be ship out to its destinations.
● Release incoming cargo to consignee.
CEBU PACIFIC AIR INC. - TMSI
NEW SILAY-BACOLOD AIRPORT
SILAY CITY, NEGROS OCCIDENTAL
CARGO CHECKER
October 2008 up to April 2010
● Handle incoming and outgoing shipment in all domestic destinations.
● Inspect acceptability of shipment, measure weight and dimension of outgoing cargo.
● Monitor and observe proper packing of all incoming or outgoing cargo.
● Check incoming cargoes if it is tally with the quantity and weight versus the manifest.
● Responsible in releasing of incoming cargo to consignee and encode it on the system.
● Answer customer's questions, and provide information on procedures or policies.
TELETECH - BACOLOD
BRGY.SINGCANG
BACOLOD CITY, NEGROS OCCIDENTAL
CUSTOMER SERVICE REPRESENTATIVE
August 2007 up to June 2008
● Handle SPRINT account, the industry-leading mobile data service in America.
● Support and provide superior service via phone.
● Use questioning and listening skills that support effective telephone communication.
● Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
● Understand the impact of attitude in handling calls professionally.
● Effectively deal with job stress, angry callers, and upset customers.
● Use the most appropriate way to communicate with different behavior types on the telephone.
● Apply the proper telephone etiquette to satisfy various customer situations.
● Apply appropriate actions to effectively control a telephone call.
● Identify voice skills and how to enhance a good telephone presentation.
● Meets commitments to customers.
● Display Time flexibility towards shifts as per work floor requirements.
COLEGIO SAN AGUSTIN - BACOLOD
BACOLOD CITY, NEGROS OCCIDENTAL
FACULTY STAFF - SUBSTITUTE
January 2007 up to February 2007
● Teach Physical Education Health and Music for high school students.
● Develop general skills and attitudes of students though sports, dance, arts and health activities.
● Gain knowledge on the basic information as the skills, that may be developed through the activities and experiences in a well-rounded program of Music, P.E and Health.
● Provide students an opportunity to participate in activities that will enable them to develop their skills, talents and potentials in various fields of specialization.
JELAC CONSTRUCTION - PHILIPPINE PORT AUTHORITY
BRGY. ALIJIS
BACOLOD CITY, NEGROS OCCIDENTAL
OFFICE STAFF
November 2005 up to February 2006
● Handle office and clerical responsibilities for a construction company.
● File invoices, type reports and enter data into computer.
● Perform other tasks as may be assigned by the engineer and project manager.
UNIVERSITY OF NEGROS OCCIDENTAL - RECOLETOS Master Degree of Arts in Education Major in Physical Education Bacolod City, Negros Occidental, Philippines November 2006 - March 2007
UNIVERSITY OF ST. LA SALLE Bachelor Degree of Secondary Education Major in Physical Education, Health & Music Bacolod City, Negros Occidental, Philippines 2001-2005
ST. THERESITA'S ACADEMY Rizal St. Silay City, Negros Occidental, Philippines 1997-2001