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Maria Donna alonsagay, Customer Care Executive

Maria Donna alonsagay

Customer Care Executive·Sharaf dg

United Arab Emirates

Bachelor's degree, Education

Work experience

Total years of experience: 3 years, 9 months

Customer Care Executive

February 2022 - May 2022

Sharaf dg

Dubai, United Arab Emirates

February 2022 - May 2022

- Act as a front person to solve customer complaints and inquiries.
-Communicating through supplier for repair processes

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Administrative Assistant/ Guest Service Assistant

November 2021 - December 2021

The Green Planet

Dubai, United Arab Emirates

November 2021 - December 2021

-Responsible for responding to customer inquiries through mail.
-Being the first point of customers, greeting them in the entrance and guiding them about the tour

Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

Admin Staff

July 2021 - October 2021

Gem Collection Garments and trading LLC

Dubai, United Arab Emirates

July 2021 - October 2021

-Attending customer concerns and inquiries through facebook messenger.
-Assisting Walk-in customers.
-Handling money that is given by walk-in customers.

Company industry:
Retail & Wholesale
Job role:
Administration

Sales Merchandiser

January 2018 - June 2020

Magic Solutions Electronics

United Arab Emirates

January 2018 - June 2020

- Taking care of all my products in the selling area keeping it clean and make sure of the
stocks availability.
- Learn about competitor products, consumer interests and concerns in order to answer
question and provide complete information.
- Make sure to reach Sales target given by the company.

Company industry:
Retail & Wholesale
Job role:
Sales

Call Center Agent

March 2017 - July 2017

Phonetix Teleservices Corp

Panabo, Philippines

March 2017 - July 2017

- Handling outbound calls to customers and promoting products of the company that they can buy by providing their insurance

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University of Mindanao Panabo College

January 2022

January 2022

Bachelor's degree, Education

Philippines

- undergraduate

Francisco Adlaon Learning Institute

January 2015

January 2015

High school or equivalent, Education

Philippines

-

Skills

Organizing
Expert
Organizing
Expert
Cleaning
Expert
Cleaning
Expert
Promotions
Expert
Promotions
Expert
Audience Analysis
Expert
Audience Analysis
Expert
Selling Ideas
Expert
Selling Ideas
Expert
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
QUALITY
Beginner
QUALITY
Beginner
TELEPHONE SKILLS
Beginner
TELEPHONE SKILLS
Beginner
BASIC
Beginner
BASIC
Beginner
CALL CENTER
Beginner
CALL CENTER
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT MAIL
Beginner
MICROSOFT MAIL
Beginner
MICROSOFT MONEY
Beginner
MICROSOFT MONEY
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner
Organizing
Expert
Organizing
Expert
Cleaning
Expert
Cleaning
Expert
Promotions
Expert
Promotions
Expert
Audience Analysis
Expert
Audience Analysis
Expert
Selling Ideas
Expert
Selling Ideas
Expert

Languages

English

Expert

Tagalog

Expert

Hobbies and interests

Watching TV-Series