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MARIA FE ARTAJO, receptionist and secretary

MARIA FE ARTAJO

receptionist and secretary·Kuwait Gean Laboratory (Gulf International German Co.)

Kuwait

Diploma, Computer Secretarial Diploma

Work experience

Total years of experience: 16 years, 3 months

receptionist and secretary

August 2020 - Present

Kuwait Gean Laboratory (Gulf International German Co.)

As Salimiyah, Kuwait

I found this job using Bayt.com

August 2020 - Present

Seeking a challenging position to employ below mentioned skills for continual growth in order to benefit the company and self. Problem solving, peoples persons, team player, like to contribute to a project and like to work in team enviroment and aboe to resilve issues all alone as well.
Company industry:
Laboratory & Quality Control
Job role:
Customer Service and Call Center

Front Desk Agent

April 2019 - February 2024

AQUA-TOTS SWIMMING SCHOOL

Al Kuwait, Kuwait

April 2019 - February 2024

Main Responsibilities
Dealing with customers concerns.
Pricing Concerns.
Class Over booking.
Makeup lesson policy.
Billing.
No Withdrawal Notice.
Scheduling Error
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Secretary

March 2019 - April 2019

Sam Steel Construction Company

Kuwait

March 2019 - April 2019

Main Responsibilities:
*Maintain and update a comprehensive filing system for the department or section.
*Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries. 
*Carry out other similar or related duties such as making photocopies, maintaining a stock of department stationery, collating and binding reports.
* Issuing a cheque for making a payment.
Company industry:
Construction & Building
Job role:
Secretarial

Secretary

January 2019 - March 2019

Tiberia Psychology Center

Hawali, Kuwait

January 2019 - March 2019

Main Responsibilities:
* Maintain and update a comprehensive filing system for the department or section.
* Answer the telephone, connect callers as necessary, take and convey messages, arrange for the appointments and answer general queries.
* Carry out other similar or related duties such as making photocopies, maintaining a stock of department stationery.
* Handling cash properly and K-Net Machine.
Company industry:
Other Healthcare Services
Job role:
Secretarial

Assistant Facilitator

March 2018 - March 2019

Sheik Abdullah Alsalem Cultural Centre

Hawali, Kuwait

March 2018 - March 2019

Main Responsibilities:
• Customer service including assisting guests maintain floor flow and operating different galleries.
• Achieving customers satisfaction by answering questions, explaining exhibits.
• Leading organized learning activities for guests of different abilities.
• Participating in staff meetings and training opportunities including customer service training.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Ooredoo Call Center Executive

December 2014 - December 2017

United Payment Services (UPS)

Al Kuwait, Kuwait

December 2014 - December 2017

• Handle all inbound calls from multi lingual customers who have queries regarding services provided by Ooredoo as well as handle different issues faced by the customers.
• Resolving any and all issues faced by the customers, over the phone if possible and whenever required identifying and escalating issues to appropriate departments using RAS \[Retail Access System\]
• Addition and cancellation of VAS \[value added services\] as requested by customers while on the line being a major part of the job.
• Performing required activities while maintaining specified timeframe ‘ACD’ \[Average Call Duration\] as part of monthly target as well as achieving high call quality targets.
• Testing lead for RAS update project performed by Wipro - India, where the existing CRM system was merged with RAS for providing better functionality all across the organization of Ooredoo - Kuwait.
• Performed thorough testing of new RAS system in collaboration with all teams of Ooredoo - Kuwait and Wipro - India.
• Trained customer care executives on the new RAS system in the inbound department as required.
• Achieved best agent title numerous times for highest levels of monthly performance.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Ooredoo Call Center Executive

March 2012 - November 2014

FONO

Al Kuwait, Kuwait

March 2012 - November 2014

• Handle all inbound calls from multi lingual customers who have queries regarding services provided by Ooredoo as well as handle different issues faced by the customers.
• Using CRM \[Customer Relationship Management\] to retrieve customer information in order to assist them with different issues and queries accordingly.
• Maintaining highest levels of quality as set forth by management within the specified time frames of ACD \[Average Call Duration\].
• Create TTs \[Trouble Tickets\] in CRM for the issues which need to be forwarded to different departments such as helpdesk, NOC, finance etc. Also provide feedback to customers on closed or resolved TTs in case of inquiries from their side.
• Achieved best agent title numerous times for highest levels of monthly performance.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Cosmetologist Assistant

October 2011 - February 2012

Al Ansari Group

Hawali, Kuwait

October 2011 - February 2012

• Assisting the cosmetologist in many different cosmetic procedures such as collagen filling, relaxation techniques such as basic massage and aroma therapies etc.
• Provide assistance in esthetic procedures such as laser treatments of the skin, laser hair removal etc
• Provide beauty assistance to clients such as different types of facials and face peeling etc.
Company industry:
Other Healthcare Services
Job role:
Beauty and Fashion

Sales Executive

June 2010 - May 2011

StarCo International (United Colors of Benetton)

Al Kuwait, Kuwait

June 2010 - May 2011

• Assist customers with in-store purchases or returns and refunds as per the policies of the company and brand.
• Face to face interaction and problem solving with all types of customers.
• Maintain and achieve daily, weekly and monthly sales targets as set forth by management.
• Motivate self and colleagues to constantly achieve and improve level of customer satisfaction.
Company industry:
Retail & Wholesale
Job role:
Sales

Productive Staff

September 2009 - June 2010

Sketch Caffee Lounge

Al Kuwait, Kuwait

September 2009 - June 2010

• Manage the coffee shop in every aspect, including inventory, sales, customer service, staff activity, sales etc.
• Manage the cash till when required.
• Handle customer feedback and issues if any and report accordingly to management.
• Preparations of food and beverages including brewing coffee, preparing gourmet food items etc.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

BCC

April 2003

April 2003

Diploma, Computer Secretarial Diploma

Philippines

Skills

marketing
Intermediate
marketing
Intermediate
Problem solving.
People’s person.
Team player.
Like to contribute to a project.
Like to work in a team environment and able to resolve issues all alone as well.
Intermediate
Problem solving.
People’s person.
Team player.
Like to contribute to a project.
Like to work in a team environment and able to resolve issues all alone as well.
Intermediate
typing
Intermediate
typing
Intermediate
materials
Intermediate
materials
Intermediate
minutes
Intermediate
minutes
Intermediate
mail
Intermediate
mail
Intermediate
outlook
Intermediate
outlook
Intermediate
office work
Intermediate
office work
Intermediate
opera
Intermediate
opera
Intermediate
office administration
Intermediate
office administration
Intermediate
order
Intermediate
order
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate

Languages

English
Expert
Tagalog
Native Speaker
Arabic
Beginner