Senior Operations and Marketing Officer
Impetus FZE
Total des années d'expérience :7 years, 3 Mois
After 2 years, I was promoted to the role of “Senior Officer for Operations & Marketing”, reporting directly to the owner and managing director, effectively managing the whole operations of the company including management of logistics, managing suppliers, relationships with the international accreditors, managing relationships with key clients and marketing activities as well as supervising the customer relationship and sales team.
My responsibilities include among others:
• Preparing and deploying weekly marketing campaigns as well as managing the social networking pages such as Facebook, LinkedIn and Twitter
• Preparing annual training plans and public training calendars
• Managing and maintaining the company website including keeping it up to date with new courses, schedule, offers and promotions, logos, trademarks and copyrights statements, etc
• Managing outstanding payments from clients as part of my responsibility of customer relationship management
• Handling the petty cash and expenses of staff
• Managing and maintaining courses performance and profitability analysis and reports
• Shortlisting candidates for new and vacant positions, conducting first and second interviews and contributing significantly to the Management’s decision in choosing the successful candidate
• Supervising and supporting the sales team in critical decisions related to discounts and offers to customers and corporate clients
• Managing channels sales and helping recruiting key accounts
• Choosing hotels for training venue and managing relationship with them including negotiating rates, contracts as well the performance of the venues according to the client feedback. Making decisions in changing the venues according to the performance
• Coordinating with examination institutes, partners, affiliates and suppliers to keep and maintain strong business relationships
• Preparing draft proposals and financial calculations for clients’ request for trainings to be submitted to the management for review and approval
• Managing and organizing travel flights, hotel accommodations and visas for our Managing Director, trainers and staff
• Arranging and coordinating meetings to partners, affiliates, clients and suppliers for the Managing Director and Lead Trainers
• Maintaining all the important documents and standard templates of the company such as the company profile, courses factsheets, QMS, training materials, course registration form, feedback forms, etc. and keeping them up to date.
Achievements:
In my capacity of the senior officer responsible for Operations and Marketing I made the following proven contributions to the business objectives of Impetus Consulting:
• Successfully managed projects with business critical operational targets under critical regulatory and time constrains:
o Changing the free-zone of the company, including the change of the jurisdiction as well as moving the office to a new location.
o International re-assessments audits by the accrediting organizations which were critical for the continuity of the business
o Improvement of the use of CRM solution
• Successfully managed the selection and timely recruitment of sales staff by selecting candidates for first interviews, executing the first interviews, recommending a short list to the managing director, and contributing to the final selection by attending the follow up interviews.
• Recruited and established relationship with five new channel partners and affiliates within the last business year.
• Created and maintained a system for marketing campaigns and managed consistent marketing activities in support of sales.
• In capacity of operations management supporting sales; managed, developed and maintained relationship with key accounts regularly resulting in successful business deals with critical clients such as First Gulf Bank (FGB), Dubai Roads and Transport Authority (RTA), Abu Dhabi Investment Council (ADIC) among others.
• Coordinates Public and Corporate/In-House trainings
Public Training
o Managing the registration of the delegates who are attending the public training schedule
o Sending the joining instructions and relevant information to the delegates prior to the training date
o Preparing the attendance sheet, delegate list, trainer’s feedback form, certificate of completion, and course evaluation form to be provided to the trainer
o Calling and meeting the delegates on the first day of the training to ensure they are welcomed and assisted for any concerns they need
o Sending them the post course feedback email together with the course feedback form to get any testimonial from delegates regarding their experience during the training
Corporate Training
o Communicating prices of the proposals to the clients
o Checking the Instructor’s schedule and availability
o Coordinating the details of the courses to the clients
o Acting as the point of contact
• Manages exam booking process and ensures that exam results are properly and timely communicated to the delegates.
• Ensures delegates’ complaints, concerns and issues are handled and resolved accurately and quickly.
• Provides excellent customer service to build and maintain strong relationship with corporate and individual customers.
• Manages the office environment
o Organizing and managing files and documents
o Managing the inventory of materials
o Purchasing office supplies and ensuring that monthly supplies are met
o Communicating with the office’s maintenance provider
• Sends attendance and exam certificates to the delegates
• Accepts phone calls and responding e-mails from potential and interested students
• Greets and assists students, trainers and customers during and after the training
• Responsible for the printing of training materials, exam papers, certificates
• Arranges and receives shipments and deliveries ensuring that all shipments are delivered on time.
• Deals with training venue (hotels)
• Deals with trainers and partners
• Primary point of contact for suppliers
• Deals with issues and complaints, following up until resolved
• Collects testimonials and feedback from both Trainers and students
• Supports sales team and acts as replacement when sales are not around
• Provides general support to Managing Director and the rest of the team
• Ensuring the Technical proposal is in accordance to Client’s requirements and in parallel, preparing the HSE/QCP for submission to Planning Team for approval.
• Multiple projects where assisted for proposal and executed for the US Military and NATO in Iraq and Afghanistan. The project ranges from Labour Camps, Dining Facility, Container Based Troop Housing, Shelter, Support Services and Facilities, Temporary and Permanent Structures.
• Responsible for Project coordination on various stages.
• Managing the up to date list of Construction Projects, Pending Projects, Business Development Pipeline and PR/PO tracking sheet.
• Creating Purchase request and Purchase Order thru e-SAP.
• Providing administrative support to ensure the department will run smoothly.
• Initiate routine correspondence and get approval of the management, and type documents and any other matter as required, and ensure confidentiality of all work and correspondence handled.
• Organizes and maintains file system, and files correspondence. Performs other responsibilities associated with this position from time to time.
• Provides admin support to the management.
• Coordinates and ensures all management communications are distributed effectively.
• Transmit outgoing faxes, emails, and phone calls and distribute incoming to the concerned on time.
• Provide support with clerical duties according to the demand of the Company.
• Organizes and maintains file system, and files correspondence.
• Coordinates with Personnel Management regarding attendance, leave/business trip applications of the team and to Travel department regarding booking of tickets.
• Arranging meetings for our directors.
• Reconciles and handles schedules of accounts receivables
• Reconciles Web and ATM bills payment transactions of the bank
• Reconciles Web and ATM fund transfer including inter- bank transactions
• Prepares Sundry accounts payable monthly report for submission to Accounting Department
• Act as alternate Accounting staff 2
• Act as verifier in Inter-Office Reconciliation System
• Receives and checks monthly billing schedule from BancNet versus I-switch reports
• Act as alternate teller to post debit/credit advice received for various deposit account
• Reconciles Sundry GL account receivables to identify internal adjustment such as cases of debit without dispense, dispense without debit, rejected and timed-out transaction and partial dispense.
• Conducts tests (UAT) to different bank networks (BancNet, Megalink and Expressnet) for the new ATM systems.
• Handles/verifies client’s complaints (Unsuccessful withdrawals in ATM such as debit without dispense, dispense without debit, and short/over dispense transactions)
• Coordinates to other banks
• Process pay-outs (Payments intended to other banks due to cardholder’s unsuccessful withdrawals/transactions to ATM)
• Posting to accounts (Debit and credit to client’s accounts)
Project Management Certification - PRINCE2 Foundation and Practitioner
GPA- 1.5 Cum Laude
