Maria grace Jusga

Managed the full employee lifecycle, including recruitment, initial candidate screening, onboarding, and offboarding processes.
Coordinated employee visa applications, renewals, cancellations, and other government-related procedures with the PRO.
Maintained employee records, HR documentation, contracts, and personnel files in compliance with company requirements.
Managed the renewal of company trade licenses, leases, permits, and other UAE government documentation.
Coordinated Du and Etisalat corporate services, including SIM card issuance, renewals, and account management.
Arranged employee travel requirements, including flight tickets, hotel accommodations, and vacation travel bookings.
Managed biometric attendance systems, monitored employee attendance, leave records, and HR reports.
Oversaw daily office administration, document control, filing systems, procurement, and office operations.
Prepared official correspondence, reports, contracts, and administrative documentation for management.
Coordinated with internal departments and external service providers to ensure smooth business operations.
Provided administrative support to the sales and business development teams, including maintaining customer records, processing documentation, and handling general inquiries.

Responded to customer inquiries, service requests, and complaints, ensuring timely resolution
Managed administrative tasks, including document preparation, contract creation, and quotation preparation for service clients.
Utilized Brillon Software for booking services and maintaining accurate client records.
Oversaw HR processes, including staff onboarding and offboarding, preparing offer letters, managing visa applications, and coordinating with PRO services.
Prepared itemized quotations and cost estimates for technical services and maintenance projects.
Provided sales support, including order processing, follow-ups, and coordination with clients and internal teams.
Coordinated with operations and technical teams to schedule services, site visits.
Managed confirmed orders and service requests, ensuring accurate documentation and timely execution.
Handled administrative duties such as filing, documentation, data entry, and record maintenance.
Maintained and updated customer databases, sales records, and service logs.
Supported recruitment activities, interview scheduling, and staff documentation.
Prepared reports on sales activity, service performance, and customer feedback for management review.
Coordinated with suppliers and vendors regarding materials availability and inventory tracking.
Assisted management in preparing presentations, proposals, and internal documents.
Ensured compliance with company policies and maintained confidential HR and customer information.

Provide comprehensive administrative and clerical support to HR and the CEO, including scheduling meetings.
Manage reception duties, including screening calls, welcoming visitors, and providing a professional first point of contact for the office.
Coordinate office activities to ensure smooth and efficient daily operations.
Support organizational efficiency by maintaining accurate records, facilitating communication, and assisting in HR and executive tasks as required.

Delivered exceptional customer service by providing tailored product recommendations, responding to inquiries, and supporting sales initiatives.
Consistently met performance targets while maintaining up-to-date product knowledge and managing inventory efficiently.
Ensured a clean, organized, and welcoming store environment to enhance the customer experience.
Accurately processed transactions and collaborated with team members to achieve business objectives and drive customer satisfaction