Sales and Service Representative
Dubai Islamic Bank
Total years of experience :11 years, 9 Months
Handles all types of bank products (account openings/loans/aftersales request)
•Assisting the branch officers in handling the branch, preparing marketing strategy to promote bank products
•Answers customer queries and able to maintain good customer relation.
•Coordinates with other departments to ease the flow of customer transactions.
•Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.
•Provide customers with competent, timely and error free services in the area of account opening and account management.
•Verifying all transactions and ensuring bank services meet customer requirements
•Deal with individual and corporate customer's demands to customize the products accordingly.
•Adhere to the administrative requirements of Check list, Daily sales reports on daily basis.
•Ensures that all the necessary bank charges, terms and conditions are clearly communicated to all customers.
•Reports directly to Branch Manager.
Counter Remittance)
•Process remittance transaction, foreign exchange and various bank transfer.
•Ensures that clients remittances are delivered and credited on commitment time (door to door deliveries, pick-up and bank transactions)
•Able to provide various information to customers’ inquiries and company products.
•Ensures that all information’s are accurate and timely manner.
•Maintained strict confidentiality of records and clients account
•Ensures and maintain day to day collection is tallied with day end report.
•Reports directly with Branch Cashier / Branch Head.
Processes over-the-counter transactions (deposits, withdrawals, time deposit placements and terminations)
•Handles miscellaneous inquiries and general information calls regarding bank products and services.
•Deals with customer complaints and inquiries in a professional and courteous manner.
•Processes Telegraphic Transfer (local and international transfers)
•Responsible for Bank Demand Letter distribution or Collection Letter for clients with negative balances.
•Balancing Cash on Hand at the end of the day
has been a deans-lister for 2 years, member of Junior Financial executives (JFINEX)