community associate
Regus
Total years of experience :15 years, 5 Months
Managed successfully the center's day to day operations
Handled clients' requests while resolving their complaints in a fast manner
Followed up and took action on collections
In charge of the ticketing system in terms of IT related tickets, collection requests
and other related issues
Worked on multiple online systems to meet all the required standards based on
Regus policy
Ensured a smooth and successful onboarding process for new clients
Handled all suppliers invoices and submitted them on system for processing
Followed up on projects to ensure on time delivery to clients
Filled weekly collection reports and conducted customer satisfaction surveys to be
submitted to management along with an action plan
Organized accounting files and submitted them on monthly basis to the local
accountant
Increased the offices and other services sales by attracting new customers
Suggested to management solutions for complex problems faced by the clients or
center operations while ensuring high satisfaction rate
Responsible for managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements and working closely with the management to deliver winning products.
- Performing and arranging successful product demonstrations for customers.
- Researching, reviewing & reporting on competitors & rival products.
-Performing sales, trend, and profitability analysis.
- In charge of planning and developing the right marketing strategy.
-Prepared statistics report and submitted them to the GM
-Sent weekly production reports for agents and brokers
-Arranged group offers to the companies
-Prepared and submitted commission reports to agents and brokers on monthly basis
-Followed up on customers complaints and monitored their satisfaction
-Assisted the operations manager in her visits to the branches
-Suggested new ideas for marketing development
-Suggested warnings and penalties in addition to increments based on performance
-Supervised the employees, monitored their performance
-Prepared and submitted reports to the management
-Worked to increase sales revenue for the company and attracted new store patrons
-Provided customer satisfaction by working as a team player within a fast-paced environment
