MEMBER SERVICES CONSULTANT (Customer Service Specialist)
HOSPITALITY MARKETING CONCEPT LLC
Total years of experience :11 years, 9 Months
Provide a world class customer service and solving simple and complex problems. Increase sales, delighted and satisfied customers and building loyal relationships and trust between the company staffs and the customers and clients.
• Managing inbound and outbound phone calls (both English and Tagalog), fax and e-mail communications on multiple projects and related works.
• Handle member’s issues, requests, complains and follow up until it’s resolved.
• Updating the system with member’s current details such as Email ID, contact numbers nationality and delivery address and keeping all the records of customer interactions and maintain the weekly log.
• Assist members with their reservation request and provide them the confirmation details thru email correspondence.
• Resolved complex issues and complaints and or membership cancellations within a given period of time
• Following up for package deliveries including lost, misspell, demagnetized card and activation.
• Doing and assisting all assigned tasks by the management.
Main responsibility is to ensure that all aspects of the projects are properly attended and completed at the forecasted time regardless of challenges or constraints that may be encountered.
• Preparation of the quotation, delivery notes and purchase orders.
• Preparation of the invoices against the purchase orders from the clients.
• Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.
• Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality;
• Selecting the appropriate suppliers for quotations. Suppliers should be meeting the relevant quality standards, cost benefits and overall credibility.
• Determining appropriate suppliers who can cater to the requirement and needs of the organization. Sending timely enquiries to them.
• To operate cost-effectively the company requires competitive prices commensurate with the technical and service requirements, and the security required by the business.
• To operate cost-effectively the company requires competitive prices commensurate with the technical and service requirements, and the security required by the business.
• Frequent communication with the Logistics department has to be maintained with regards to the clearance of resources from the Ports and Customs Authority
• Developing and maintaining healthy relationships with the Vendors.
• Proper coordination with other departments for executing various requirements arising in the due course of time.
• Monitoring and tracking of shipment and ensures that all necessary shipping documents are in place for customs clearance.
• Monitoring of hired and owned equipment which used in a project.
• Prepares daily Utilization report and weekly job matrix for each project.
• Responsible for records filing, setting-up appointments, Hotel booking/reservations for seminar and meeting, dispatching all outgoing transactions and establishing friendly relations to clients and suppliers.
• Preparation and analysis of the costing sheet and monthly expense claims for each project.
• Making and preparing correspondence, maintaining and updating financial files.
• Keeping of confidential files and maintaining of the records within the department.
• Responsible for controlling the coding (numbering), filing, sorting and retrieval of electronically stored or hard copy documentation produced by technical teams and projects in a timely, accurate and efficient manner.
• Managing various aspects of document control, including document archiving and document imaging.
• Generate the various document control reports as required.
• Maintain the document control functions and inventory of closeout projects documents in accordance with our standard systems and procedures.
• Provides full administrative assistance to the department.
Provide an exceptional and remarkable customer service, building loyal relationships between the company and the valued customers and solving simple and complex problems to increase delighted customers and the sales.
• Managing inbound and outbound phone calls (both English and Tagalog), fax and e-mail communications on multiple projects and related work
• Processing information to/from the clients and customers and respond to their queries, assist them and provide world class customer service.
• Handling irate customers on second level, prepare daily reports on payment processing and technical issues.
• Troubleshoots the equipment and coordinates with the technical crews if home service needs to be done.
• Scheduling and arranging technical visits whenever it’s necessary.
Providing an exceptional and world class customer service, building loyal relationships, solving simple and complex problems to increase sales and delighted customers. Ensure that staffs are motivated and measured according to company’s target and performance standards.
* Responsible in providing an excellent assistance and resolutions to customers concerning their products and services
with Comcast.
* Provides accurate information of their bills as well as their payments, fulfill customer's service request, activate an
account, scheduling of service installation and handling customer’s disputes.
* Ensure that proper rate codes and equipment’s serial number were properly dispatched to specified equipment in
preparation for the activation.
* Troubleshoots the equipment and coordinates with the technical crews if home service needs to be done.
* Handling workflow and call flow of the team, doing the Quality monitoring review and call calibration to ensure that all
agents/staff meet the quality set by the company and conduction of the team huddle to ensure that QA guidelines were
properly cascaded to each team.
Prepares and ensures an accurate billing for the in-patients and out patients and processing the medical health insurance deductions as per the Insurance set protocols
* Responsible in providing the correct and accurate information regarding patient's queries, receives important
documents, package, medical records and charts from other departments and government agencies.
* Assessing & processing reimbursement of medical claims following company
procedure and in accordance with the terms & conditions of the medical policies.
* Contact and follow up with members and the medical providers whenever additional information is required to assess
properly the medical claims and get them settled from insurance companies.
* Maintaining an excellent relationship between the Holder and the Provider. File keeping and posting of the ICD-10
codes (International Codes of Diseases) which was required by the World Health Organization.
* Responsible for posting the daily cash income of the hospital and prepares the monthly report and daily transmittal of
the same in preparation for the monthly board meeting.
* Checks and ensure the correctness of the patient's bill after the designated discount.
The Bachelor of Arts in Communication (AB in Communication) is a four-year collegiate program intended for individuals who wish to pursue a career in the fields of media, advertising, public relations and similar industries. The course integrates the mastery of radio, television, print media, as well as other media through which information is transmitted. The AB in Communication curriculum consist of 63 units General Education subjects; 15 units Communication-Core subjects; 18 units of Required Professional Courses in Advertising, Broadcasting, Information Technology, Journalism and Development Communication; 33 units electives which are Communication-Related or Social Science / Humanities Electives and 6 units Thesis / Special project and Internship. However, I was not able to complete the 4 year course as I was forced to start working to support my family.