Maria Lorena  Donato, Logistics Manager

Maria Lorena Donato

Logistics Manager

National Equestrian

Location
Kuwait - Al Kuwait
Education
Diploma, Interior Design
Experience
20 years, 10 Months

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Work Experience

Total years of experience :20 years, 10 Months

Logistics Manager at National Equestrian
  • Kuwait - Mubarak al Kabir
  • My current job since August 2021

 Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products.
 Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
 Build relationships within the company and with external parties, such as suppliers or distributors.
 use computer software to track goods from origin to delivery
 manage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chain.

Retail Department Manager at M. H. Alshaya Company - H&M
  • Kuwait - Al Farawaniyah
  • March 2020 to May 2021

 Use sales information to make commercial decisions that will maximize sales and promote outstanding customer service
 Ensure all deliveries are correctly received and displayed immediately.
 Ensure that department is Audit compliant and stock loss is kept to a minimum.
 Set clear goals for associates and follow up on them
 Coach, develop and mentor the store team.
 Ensure highest possible standards of customer service are offered on a daily basis

Retail Shop Manager at Al Futtaim Kuwait - BCBGMaxazria
  • Kuwait - Al Ahmadi
  • August 2015 to June 2019

 Driving sales through different marketing ideas to increase footfall.
 Increasing Conversion Rate and Average Transaction Value by having right product mix in-store that helps the team to sell.
 Ensuring customer satisfaction and quality products to keep clients loyal.
 Screening and recruiting Sales applicant.
 Monitoring staff performance and providing monthly feedback with development programs for growth.
 Monitoring expense budget to ensure targets are met and store are profitable.
 Ensuring Visual Merchandising standard set by the brand are implemented.
 Process all Inventory related jobs like receiving deliveries, transferring in/out stocks, stock take, and creating PO’s for new received items using SAP system.

Assistant Manager at Alfuttaim - Avenues Mall Kuwait
  • Kuwait - Al Farawaniyah
  • December 2014 to August 2015

 Assisting Shop Manager in retail operations and creating marketing strategy to get more clients.
 Driving and maximizing sales of the team using sales plan created and weekly feedback.
 Conduct training to sales team to enhance their selling and customer service skills.
 Maintaining shop Visual Merchandising.

Shop Manager at Azadea Group - Calzedonia
  • Kuwait - Al Ahmadi
  • March 2014 to November 2014

retail operations and creating marketing strategy to get more clients.
•Driving and maximizing sales of the team using sales plan created and weekly feedback.
•Conduct training to sales team to enhance their selling and customer service skills.
•Maintaining shop Visual Merchandising.

Retail Shop Manager at Remza fashion Kuwait - BCBGMaxazria
  • Kuwait - Al Farawaniyah
  • December 2012 to February 2014

- Given the responsibility to order collections within the allotted budget of the company.
- Making sure that all strategical method is use to support our sales growth.
- Implement new Inventory system to be able to track daily sales through and prevent losses by daily monitoring stocks movement.
- Monthly staff review to be able to track their developmental skills.

Shop Manager at Remza Investment Company W.L.L
  • Bahrain - Manama
  • December 2007 to November 2011

Day to day management of operations. Sales, Customer service, bill collection and all activities of the store.
•Provides leadership support to frontline employees engaged in selling, reconciling cash receipts and performing their duties associated with the operation.
•Assist in the operation and development of the business that supports the needs of the organization.
•Provides focused approach to customer service, marketing and inventory, which includes supply/demand side of the operation.
•Ensures the organizational process flow within the business works to facilitate activity.
•Maintains company’s visual merchandising that will promote strong brand image.

Shift Supervisor at Hardee’s, Americana Bahrain
  • Bahrain - Manama
  • September 2005 to May 2007

Manage and monitor the operation of the Restaurant
•Make sure continuity of production and maintain organized food flow.
•Make sure quality control standards and procedure are strictly follows.
•Oversee all system ordering, variances and allocating person-hours.
•Conducts training on all staff and newly hired employees
•Ensure that all staff are knowledgeable of providing every customer best service.
•Train staff in providing excellent quality products to all customers.

Shift Supervisor at Red Ribbon Food Corporation - Philippines
  • Philippines
  • March 2001 to September 2005

Operations
 Responsible in holding operational activities of the Restaurant.
 In Charge in delegating and allotting man-hors to all members of the team to meet store target productivity.
 Forecast sales for the week to meet budget and target profit.
 Conducts daily inventory of stocks, to monitor variances and meet the target food cost.
Training
 Manage and motivate people to boost their morale.
 Conducts daily training and meeting to the staff.
 Gives monthly and quarterly feedback on staff performance.
Marketing
 Task to develop local marketing activities to make better sales.
 Established corporate networks and tie-ups.
 Created client profile to ensure every customer be inform of new promos and activities of the branch.

Education

Diploma, Interior Design
  • at New York Institute of Design & ArtsUniversal Institute
  • August 2019

– Online Course

Diploma, Interior Design
  • at Universal Institute
  • February 2019
Bachelor's degree, Computer Science and Information System
  • at Centro Escolar University
  • January 1998

– Graduated

Specialties & Skills

Visual Merchandising
Development Of People
Customer Relations
Inventory Analysis
Operations Management
BUDGETING
CUSTOMER RELATIONS
CUSTOMER SERVICE
INVENTORY MANAGEMENT
MARKETING
MERCHANDISING
QUALITY
BUSINESS WORKS
SAP software
microsoft office

Languages

English
Expert
Arabic
Beginner

Memberships

RSK Badminton Kuwait
  • Player
  • December 2018

Training and Certifications

Management Development Program (MDP) (Training)
Training Institute:
Azadea Kuwait
Time Management (Training)
Training Institute:
Azadea Kuwait
Duration:
8 hours

Hobbies

  • Swimming / Watching and Reading Videos about House Interiors