Training coordinator/Marketing Specialist
EcoMan
Total years of experience :7 years, 0 Months
Assisting client for their inquiries regarding courses they want to register for training
Responsible for designing, creating, and delivering marketing programs to support the growth and expansion of company products and services.
Coordinating with the training instructor
Setting training schedule
Sending training details to the company’s training in charge
Coordinating with the accounting department for the invoice
Preparing training materials
Coordinating with the Operations department for the Training certificate
Communicating with the client via email, phone or through fax
Respond to customers on chat
Maintain client relationship for business and help the sales team in achieving target
Perform functions such as data entry, data management and data retrieval
Use decision-making skills in responding for clients
Suggest, promote and guide clients on filing complaints, refunds, and replacements
Make use of the system in searching for products and answers
Converse with clients in a polite and professional manner
Use discretion in providing information to clients
Handle calls/queries related to marketing issues of the company.
Assisting customers with their needs.
Taking inbound and outbound calls.
Responsible for designing, creating, and delivering marketing programs to support the growth and expansion of company products and services.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Keeps equipment operational by following established procedures; reporting malfunctions.
document all call information according to standard operating procedures
follow up customer calls where necessary
enter new customer information into system
Handle full spectrum of secretarial & administrative position.
File all project documents (soft & hard copy).
Keep track of all documents, records, drawings and other project documentation.
Responsible for editing documents
Handle company e-mails, correspondence, queries.
Handle telephone calls, direct calls and take messages.
Operate office machines, such as photocopiers, scanners and facsimile machine.
Primary: St. Joseph's Academy Mandaue City 2001