Client Success Manager (Part-Time)
Sandler Mississauga
Total years of experience :8 years, 3 Months
• Advanced from Digital Marketing Associate to Client Success Manager in 2022.
• Cultivate strong, long-term relationships with key clients by regularly providing tailored solutions & insights, fostering loyalty & trust within the client base.
• Achieved 500%+ growth in the company's LinkedIn presence within 3 months through targeted content creation & engagement.
• Standardized client onboarding procedures, ensuring seamless transitions & high satisfaction levels.
• Led the integration of an automated follow-up system, leading to a ~20% reduction in response time for client inquiries.
• Analyze customer feedback to refine training materials, resulting in a ~30% increase in training effectiveness & satisfaction.
• Manage CRM & Sandler Learning Management System (LMS), improving client relationship management & training outcomes.
• Managed budget, scheduling, facilities, & offsite events for the Canadian Academy.
• Achieved 100% compliance with training objectives for the Canadian dealership network in FY 23/24.
• Designed & managed Tableau dashboards for tracking General Manager training progress & training survey results, leading to a ~70% increase in training compliance across North America in FY23/24.
• Successfully developed & launched an automated reporting system from scratch, adopted by 230+ North American dealers within three months.
• Streamlined the scheduling & logistics for 50+ training sessions annually, improving overall attendance & reducing session costs by ~50%.
• Drove a ~30% improvement in campaign performance through actionable social media analytics & real-time monitoring.
• Designed data-driven strategies to increase social media followers by ~25% in three months, enhancing brand visibility & engagement.
• Ensured data integrity & reliable decision-making through comprehensive audits of internal databases.
• Coordinated & executed quarterly promotional campaigns for aftersales products, resulting in a 15% increase in service contract sales & a 20% boost in customer retention rates.
• Utilized advanced data analysis to evaluate marketing performance & provide strategic insights.
• Conducted bi-annual analysis of retail & fleet UIOs, facilitating data-driven strategic planning.
• Analyzed customer feedback & engagement metrics to refine digital marketing strategies, contributing to a ~25% improvement in online engagement for aftersales offers.
• Managed billing & invoicing for 240+ dealers, ensuring accuracy & compliance with program guidelines, totaling ~$300K monthly
• Monitored & analyzed 100+ dealer network KPIs, facilitating monthly analysis & national sales reporting.
• Implemented an internal reporting system, achieving 100% adoption within 2 months by delivering technical training to 20+ dealer GMs.
• Conducted in-depth research to formulate dealership-specific strategies, leveraging data-driven insights.
• Played a pivotal role in securing a USD $30 Million contract with a major global Auto-Captive Company, earning the ‘Performance Excellence Award 2018’.
• Managed a portfolio of 15+ Chinese clients, delivering comprehensive pre-sales & post-sales support.
• Crafted detailed proposals & cultivated enduring client relationships.
Selected from a pool of 2000+ candidates across the nation for the 2015 Management Trainee batch.
MBA Marketing
Double Major in Marketing and Finance