Associate Representative - Customer Service
EATON
مجموع سنوات الخبرة :16 years, 8 أشهر
- Perform data processing in SAP.
- Handle local and international (Sea, Air, Courier) export shipments to MEA regions.
- Perform order management in an accurate and timely manner.
- Manage all customer contact relating to operational activity ensuring a smooth end to end process from order entry, invoice and dispatch.
- Prepare and ensure all customer requirements are adhered to including LC documentation.
- Ensure that all payments (cash, cheque, L/C) are received or processed prior to delivery and all are properly billed according to the agreement.
- Ensure pipeline accuracy by providing sales and finance weekly reports.
- Communicate customer requirements with local and international supply centre.
- Gain understanding and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which I am involved.
- In continuous training with our finance (VAT) team.
- Performed testing in SAP before the implementation of VAT in the region ensuring that system complies to specific requirements.
- Directly reporting to Customer Service Manager
- Perform data processing thru ERP system - AX.
- Handle LC shipments and documentation.
- Handle international (Sea, Air, Courier) export shipments to MEA regions.
- Arrange pre-shipment requirements and documentations.
- Perform order management in an accurate and timely manner.
- Directly reporting to Customer Support Team Leader
- Manage all customer contact relating to operational activity.
- Act as primary interface with Card Manufacturing and Service Center to understand loading and inform them of customer needs.
- Utilize various internal systems to process customer actions (change requests / artwork originations).
- Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely approach.
- Ensure pipeline accuracy by providing sales teams with regular customer feedback and weekly revenue reports.
- Communicate customer requirements internally, chasing progress with all departments (Manufacturing, Service Center, Sales, Technical Support)
- Coordinate with finance department regarding invoicing based on the Incoterm agreed with the customer.
- Gain understanding and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which I am involved.
- Coordinate with SGS and Bureau Veritas for the registration, pre-inspection of outgoing goods, certification, payments and other related issues.
- Contribute to Client’s Sales team and Business Units as assigned.
- Perform data processing in SAP.
- Process sales orders in an accurate and timely manner.
- Handle local and international (Sea, Air, Courier) export shipments to MEA regions.
- Communicate back orders and align with the sales team and the customers.
- Ensure accurate and timely export documentation.
- Communicate pre and post shipment notifications.
- Prepare shipment load-levelling file and participate in the weekly ORDER BOOK REVIEW MEETING (OBRM)
- Coordinate with the RDC support officer for shipment planning.
- Coordinate with the demand planners with regards to material availability and allocation.
- Coordinate with supply centres outside UAE relating to direct shipments to the customers.
- Maintain tracker files for easy information retrieval.
- Closely coordinate with the sales team, demand planners, warehouse, forwarding companies, shipping lines and customers.
- Perform invoicing and documentation of customer shipments.
- Coordinate with credit controllers before releasing any orders to the warehouse.
- Coordinate with the finance department relating to payment and LC issues.
- Coordinate with SGS and Intertek for the registration, pre-inspection of outgoing goods, certification, payments and other related issues.
- Closely work with the customer and act as an operational excellence link.
- Perform data processing thru SAP and Customs Trak.
- Directly report to the UAE Logistics and Trade Compliance Manager
- Handle local and international (Sea, Air, Courier) import and export shipments.
- Handle transfer of ownership goods within Jebel Ali Free Zone.
- Prepare required export documentation as per individual countries’ requirements.
- Coordinate with the shipper, consignee, shipping lines, freight forwarders, clearing companies, transport companies and the like regarding import and export shipments.
- Coordinate with Oilfields Supply Center regarding the custom documents of incoming and outgoing shipments.
- Keep track of all incoming shipments to avoid demurrages.
- Perform data entries in relation to newly arrived consignment.
- Maintain proper filing of each shipment to provide easy retrieval and tracking.
- Attended a training program on US export/re-export
- Attended an orientation on Foreign Corrupt and Practice Act (FCPA)
-Directly report to the Logistics Manager and Operations Manager but closely worked with the Warehouse Manager and Procurement Manager as well.-Manage Jebel Ali Sea, Air, Land import and export customs documentation.-In contact with the accounts department with regards to issued invoices, client payments (cash, cheque and L/C).-Coordinate with forwarding and clearing agents for consignment bookings and other inquiries.-Perform online application in Chamber of Commerce for the certificate of origin.--Perform data processing using DISCOS (Doka International System for Customer Order Services) relating to orders, material availability, invoices, customer profile and many others.-Closely and constantly in contact with the Sales Team and with the Planning Engineers with regards to client consignments.-Deliver consignments as per client’s instruction and follow-up pending materials for delivery.-Responsible in informing the site supervisors for consignment deliveries for them to facilitate the assembly of the materials at the site.-Coordinate with distant branches and clients for the delivery of the consignments and other work related concerns. -Arrange required transportation for each client’s consignment.-Maintain an excellent and effective customer service to local and distant clients.-Relentlessly provide assistance to the sales team and the engineers.-Provide assistance to sales accountants with regards to issued rental and sale invoices. In their absence, we directly coordinate with the clients.-Closely in contact with the procurement department relating to information on shipment arrivals and actual availabilities of the materials.-Process fabrication of special parts as per consignment requirements to be forwarded to the procurement department.-Provide material availability to the sales team and the engineers as per request.-Provide procurement assistance to the sales team and to the engineers.
Raise invoices and statement of accounts.
Bachelor of Science in Computer Science