Sales and Customer Service ( Retail Banking Advisor )
National Bank of Abu Dhabi
Total years of experience :14 years, 1 Months
CUSTOMER SERVICE
Provide a high level of customer service of Cash/teller function by efficiently handling the process and by reducing customer waiting and service time.
Provide customers with competent, timely error free services in the area of account opening and account management (Assets & Liability Products, Aftersales and etc.) to ensure high levels of service and customer satisfaction.
Encourage customers to build their balances with their balances with the bank in order to migrate to higher customer’s program.
Guide customers regarding the right product to meet their needs and promote and cross sell other Banking products and services to existing customers.
Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
Educate Classic and Advantage customers about automated channels including ATM, call center. Online banking and promote their migration to these channels.
Consistently meet and exceed service standards set for customer services.
Attract new customers to the branch through personal relations and existing customer’s referrals.
Respond to call center regarding customer’s inquiries forwarded.
Participate in potentially lead daily retails sales team meeting.
SERVICE QUALITY AND BUSINESS OPERATIONS CONTROL
To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
To perform the financial transactions (Cash Management, Security items, Cheques) in timely and accurately.
Follow up with various cases with all the concerned stakeholders such as customers, internal Bank departments in order to ensure 100% closing mandates.
Responsible of Custodianship of securities as assigned by the Branch Manager.
TRAINING AND DEVELOPMENT
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and service, policies and procedures.
Maintain effective relationship with supervisors and peers to ensure teamwork
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor
Service Ambassador Welcomes and assisting the customer with basic banking needs and directs the customer to the appropriate zone.
Will manage the “Brand Zone”/Self Service Area in our Retail Branches.
Ensuring that the area is always immaculate, product and information leaflets are presented well and current.
Will help the walk-in with routine queries and direct them to the appropriate sections (Tellers, Advisors) within the Branch.
Help customers with ATM/CDM usage.
Cross selling bank products.
Customer service.
Administration job.
Be fully aware of the entire product range of RakBank products and tariff.
Source and promotes sales and in the assigned task. Ensure that the monthly target is met.
Process Loan Application. Update customers on information requirements as per current process.
Adhere to banks compliance policies.
Answering queries regarding latest promos of Rakbank.
Sales and market the products.
Makes company’s market offerings appealing to drive consumer demand and preference.
Does follow up calls to the existing bank customers.
Does outbound calls and providing details to the customer about the latest offer and new products launched by Rakbank.
Generates referrals and cross sells
Check and send complete error free applications to the respective departments.
Refer customer problem complaints to CSM for decision and resolution.
Customer Service.
Administration job
Multi task job.
Responsible in assisting postpaid line applications.
Initiated sales activity.
Handling subscriber needs and giving them the best customer service.
Conducting inventory control.
Acted as Officer in Charge in the Business Center.
Petty Cash Fund custodian.
Prepares daily sales report.
Cashiering Function.
Performs other related duties that may assigned from time to time.
Admin work
Customer Service.
Checking credit cards validity.
Performs balancing reports for Credit Card Transations.
Handles in getting manual approval of credit card.
Supervise and manage the store.
Handles store merchandising.
Prepares sales reports.
Responsible for re- ordering of stocks.
Customer Service.
Telemarketing.
Prepares target quota for each staff.
Prepares Monthly Reports.
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