Mobility Assistant
Cleveland Clinic Abu Dhabi
Total years of experience :21 years, 0 Months
• Prepares Welcome Packs for the New Caregivers
• Assist in presentation for ID Badge and Security Awareness during On Boarding
• Coordinates with the New Caregivers follow up their schedules and make sure that they have received details of their joining instructions
• Prepares New Caregiver folders for their mobilization
• Prepares and send Calendar Invites/Meetings for Presenters and calls them for reminders; Invite banks for opening of accounts and Manager for their meet and greet
• Coordinates with other departments for follow up of contracts, souvenirs, housing, and other Employee services
• Prepares Purchase Request and Loading Dock Booking
• Arrange all events invites and calendar invites for food and booking of rooms for On Boarding Event
• Assist with special HR projects and undertake a range of HR administrative tasks as required (i.e. filing, printing, scanning, ad-hoc letters issuance, inquiries documentation, reporting, presentations etc.)
• Coordinate and arrange in conjunction with HR Services and other Service providers business travels and visas for Caregivers.
• Contribute to continuous improvement processes to improve the quality of service and Caregiver experience
ASKHR
• Provide first line HR assistance to Caregivers
• Distribute and collect documents from Caregivers (i.e. salary & employment certificates, housing documents etc.)
• Answer both internal and external HR-related queries via email, phone, online and walk-in
Log queries/incidents and assign detailed or complex Caregivers’ cases to relevant HR subject-matter experts
• Provide initial advice to Caregivers on routine and transactional HR Policies, Processes & Practices
Guide Caregivers to the right resources within Human Resources
• Educate/train Caregivers on the benefits of using the available HR Information Systems and following existing processes
• Ensure service level adherence is delivered to all tickets
• Provide professional and courteous service while ensuring problem resolution and Caregiver satisfaction
• Deliver and promote superior service in handling Caregiver complaints
• Escalate Caregivers’ grievances to relevant HR subject-matter experts
• Update and manage the HR Helpdesks Knowledgebase
• Responsible of the HR Helpdesks Content and Intranet Development
• Assist in the development and maintenance of the HR Helpdesks system, procedures, processes and databases to ensure that high quality management information is provided
• Ensure that the appropriate level of data quality is maintained on the HR Helpdesks knowledgebase and Intranet
• Build successful Caregivers’ relationships and seek opportunities to gain Caregivers’ insights on service delivery and satisfaction
• Recruits personally the key talents for the company
• Facilitates the management team to bring best solutions for employees
• Oversees Compensation and Benefits of the employees; Prepares payroll of employees, laborers and external hire
• Prepares leave settlement and gratuity pay for resigned and terminated employees
• Coordinates and process general administrative work (time cards, leave requests, etc.) for Manager’s signature.
• Arrange issuance of Medical Premiums and Health Insurance
• Prepares and review contracts for external hire; negotiate rates and attends meeting to discuss labor welfare and arrangements
• Prepares policy and procedure for all departments and see to it that it adheres with the labor law of UAE
• Prepare memo, offer letter, warning letter, termination letter
• Coordinates with other departments for implementation of policy and procedure
• Handles arrangement of visas of visitors from various countries. Arranges logistics like hotel accommodation, seating arrangements etc
• Handles hardware procurement, stationary requirement, business cards, staff ID requests, access card requests and parking space request.
• Obtains Manager’s signature on all contract, subcontract, and change-order documents as required.
• Ensures that office equipment are operable and coordinates maintenance as needed
• Develops and maintains excellent working relationships internally with business leaders and decision makers.
• Management Representative for ISO and was able to pass OHSAS 18001:2007, ISO 9001;2008 ISO 14001:2004
PERSONAL ASSISTANT TO THE CEO
• Manages diary for all internal and external meetings
• Booking all travel, accommodation and trips in and outside of UAE (flights, trains, cabs, hotels, restaurants); Prepares CEO’s Itinerary
• Types all correspondence, directing all telephone calls, preparing documents, agendas, briefing notes for meetings, monitoring emails, answering and highlighting those that need urgent attention, drafting documents to be proofread.
• Phone screen telephone calls for the CEO
• Coordinates company events including exhibitions, workshops, functions, seminars and special events (i.e: Big 5 Exhibitions; World Future Energy Summit)
• Assists the Marketing Team in developing and maintaining the marketing documents including capability statements, presentations, image library, employee biographies are up to date and in accordance to brand guidelines
• Manages diary for all internal and external meetings
• Booking all travel, accommodation and trips in and outside of UAE (flights, trains, cabs, hotels, restaurants)
• Types all correspondence, directing all telephone calls, preparing documents, agendas, briefing notes for meetings, monitoring emails, answering and highlighting those that need urgent attention, drafting documents to be proofread.
• Compiles and prepares various reports for Manager’s use (requires analysis and comparison of data).
• Coordinates and process general administrative work (time cards, leave requests, etc.) for Manager’s signature.
• Reviews and summarizes miscellaneous reports and documents; undertakes research projects analyzing data and presenting findings accordingly.
• Prioritizes and manages multiple projects simultaneously, and follow through on issues in a timely manner.
• Handles arrangement of visas of visitors from various countries. Arranges logistics like hotel accommodation, seating arrangements etc
• Handles hardware procurement, stationary requirement, business cards, staff ID requests, access card requests and parking space request.
• Phone screen candidates and present most qualified to hiring CEO
• Communicate with candidates regularly to provide a positive candidate experience and to keep them informed on status of hiring process
• Compile interview comments and conduct debrief with hiring team so that position is closed in timely manner
• Supports colleagues in helping to successfully drive through projects
• Obtains Manager’s signature on all contract, subcontract, and change-order documents as required.
• Document Controller and archives all documents pertaining through projects.
• Coordinates, plans, and schedules home & office maintenance and repair
• Selects, negotiate and manage vendors providing various products and services
• Ensures that office equipment are operable and coordinates maintenance as needed
• Coordinates company events including exhibitions, workshops, functions, seminars and special events (i.e: Big 5 Exhibitions; World Future Energy Summit)
• Assists the Marketing Team in developing and maintaining the marketing documents including capability statements, presentations, image library, employee biographies are up to date and in accordance to brand guidelines
• Develops and maintains excellent working relationships internally with business leaders and decision makers.
• Prepares procurement and logistics of materials that needed in various projects
• Prepares Business Correspondence for Abu Dhabi Chamber of Commerce and other Government Agencies.
• Responsible in generating and preparing Sales Budget Report and Daily Sales Report.
• Handles customer’s price and availability inquiry.
• Prepares Quotations, LPO, Invoices, Credit Notes and Delivery Order and Business Proposal.
• Prepares Statement of Accounts and Follow-up monthly payment of customers.
• Prepares Demand Letter for customers with delinquent account.
• Assist the PRO in visa processing, renewal of Trade License and Chamber of Commerce.
• Responsible in monitoring staff leave.
• Monitors employee Visa Renewal and Passport Renewal.
• Organizing and processing of all medical insurance and coordinate with Human Resource - Head Office.
• Handles courier and fax distribution.
• Manage the branch communication facilities such as telephone/voicemail system, fax and e-mail system.
• Prepares requisition for office supplies, business card, product samples and technical data.
• Arrange attendees for product training and seminars. Prepares function hall and prepares food for the seminar.
• Arrange Travel Itinerary for Staff and Laborers who will go for Business Trip or Vacation Leave.
• 5- years Service Awardee
• Provides first line of e-mail escalations for Microsoft product and web issues that are irresolvable and not available in the Knowledge Base site.
• Developed knowledge on the different e-mail support processes, quality issues and customer satisfaction.
• Conduct and generate reports, workshops, trainings, and focus group discussions scheduled for the team.
• Responsible in providing product and support updates for the team.
• Demonstrates a strong customer service orientation and takes responsibility for follow up to insure the needs, expectations and service levels are achieved as communicated by the clients.
• Ensures that all communication with customer is within the guidelines of the client.
• Mentors and motivates agents to reach and maintain the level of customer service skills as required for the post.
• Responsible for calibration and quality monitoring of agent’s responses, which monitors their performance.
• Responsible in organizing shift schedules for the team.
• Conducts background checking of credit card applicants and supplementary applicants.
• Approves credit cards application
• Prepares monthly report and monitors the quota of each agent