Maria Karen Manzanilla, Administrative Assistant cum Receptionist

Maria Karen Manzanilla

Administrative Assistant cum Receptionist

Amotea International DMCC

Location
Philippines
Education
Master's degree, Master of Management Major in Business Management
Experience
6 years, 10 Months

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Work Experience

Total years of experience :6 years, 10 Months

Administrative Assistant cum Receptionist at Amotea International DMCC
  • United Arab Emirates - Dubai
  • July 2010 to September 2010

- Assisting the Managing Director, General Manager, Financial Manager, Financial Controller and Purchasing Manager of the company
- Answering phone calls
- Responding to emails
- Sending and receiving fax messages
- Arranging and organizing files
- Welcoming and receiving guests
- Transmitting documents via courier
- Preparing business correspondence/letters
- Ordering office supplies
- Arranging repairs and maintenance of office equipment
- Handling outstanding bills and payment invoices for Du, Etisalat, and Dubai Electricity and Water Authority (DEWA) accounts
- Preparing spreadsheet reports for these accounts
- Coordinating with Du, Etisalat and DEWA Customer Service
- Preparing hotels and ticket bookings
- Doing errands as needed

Receptionist cum Sales and Customer Service Executive at Primavera Dry Cleaning
  • United Arab Emirates - Dubai
  • June 2009 to June 2010

 handling phonecalls and inquiries from clients
 receiving items from the customers
 making invoices for the received items
 coordinating with professional dry cleaners of the factory
 cash-handling and sending cash remittances to the main office
 accomplishing clothes dispatch list (shop-to-plant) and clothes delivery list (plant-to-shop)
 preparing daily sales report
 attending to customer complaints
 forwarding major customer complaints to the Manager
 inventory of stocks

Secretary cum Account Staff at Al Zafran Design Works
  • United Arab Emirates - Abu Dhabi
  • February 2009 to March 2009

 preparing payroll accounts of employees
 accounting and invoicing
 coordinating with client companies
 preparing business letters/correspondence
 arranging files and documents
 handling phonecalls and faxed messages

Executive Secretary / Office Administrator at Avant Garde Emirates L.L.C.
  • United Arab Emirates - Dubai
  • November 2008 to December 2008

 assisting the Chief Operating Officer (COO) of the company
 coordinating with main office in Sri Lanka, as well as with Sri Lankan embassy
 coordinating with sponsors, clients, and other business affiliates
 preparing business letters/correspondence
 purchasing office supplies, equipment and other stuffs
 arranging tickets and reservations for personnel’s flight
 cash-handling and accounting cash in-flow and out-flow
 preparing action plans and schedules for company meetings, events, and other activities
 arranging files and documents
 handling phonecalls, fax and emails

Customer Service Associate at Toyota Motor Philippines (TMP)
  • Philippines
  • June 2007 to November 2008

 specializing on Toyota Special Service Campaigns (SSC’s)
 formulating strategies for the faster development of the project
 handling customer concerns through phonecalls (inbound and outbound), emails, faxed letters and registered mails
 coordinating with Toyota Dealers’ Service Departments regarding SSC matters
 preparing weekly monitoring and accomplishment reports
 presenting technical updates on SSC during Parts and Service Coordination meetings
 helping in the arrangement and organization of sectional, departmental and company-wide events

Private Teacher at Philippine Portal Corporation (PPC)
  • Philippines
  • January 2007 to December 2007

 teaching Korean college, highschool, and elementary students on English grammar, vocabulary, reading and writing
 assisting the students in assignments and other academic requirements such as film review, journal critique, and essay writing

Customer Service Encoder at Nestle South Distribution Center / Fast Services Corporation
  • Philippines
  • July 2006 to January 2007

 encoding returned orders in the system
 monitoring orders from Visayas and Mindanao customers
 preparing daily sales order and order status reports
 analyzing warehouse performance and efficiency issues through documents and interviews
 presenting weekly monitoring report

Student Assistant to Vice-Chancellor at University of the Philippines at Los Baños
  • Philippines
  • June 2003 to March 2006

 assisting the Vice-Chancellor
 keeping track of meetings and appointments
 updating the diary and schedule board
 encoding necessary documents
 organizing files
 answering phonecalls and responding to emails
 coordinating with sub-units of OVCCA
 updating UPLB directory of building administrators
 administering permit for the use of UPLB Billboard to student organizations
 doing errands as the superior may request

Researcher / Student-Trainee at Philippine Council for Agriculture, Forestry & Natural Resources Research and Development
  • Philippines
  • April 2005 to May 2005

 assisting the Department Head in the research for on-going projects
 preparing press releases
 making publicity materials such as posters and flyers
 writing scientific articles and policy brief
 popularizing researches and translating them into layman’s term
 editing science articles written by co-researchers

Education

Master's degree, Master of Management Major in Business Management
  • at University of the Philippines Los Banos
  • May 2013

Brief description of the major field: The Master of Management major in Business Management degree program was born in 1998 in response to the rapid growth of industrial and non-agri-based enterprises. The curriculum is aimed at developing success-oriented and socially-responsible managers and entrepreneurs who shall establish and manage non-agri-based enterprises into economically-viable entities. It seeks to continue the role of the Department of Agribusiness Management in the University of the Philippines developing and serving the managerial requirements of the region and the surrounding areas.

Bachelor's degree, BS in Development Communication-Major in Community Broadcasting
  • at University of the Philippines at Los Baños (UPLB)
  • April 2006

Description of the course: The Bachelor of Science in Development Communication in the University of the Philippines aims to train students to apply theories, principles, and techniques of communication to help solve issues and problems of a developing society. They also take technical and social science electives which guide the content and context of communication. The program equips students with values and skills that will make them more adept at facilitating, mediating, and drawing out consensus whether through media or face-to-face interaction. Students are trained to assume leadership roles in communication-related endeavors of government and the private sector.

Specialties & Skills

Administration
Customer Service
Client Communication
Marketing Mix
Office Organization
Scriptwriting, editing, production and broadcasting
Communication skills
Computer skills
Customer service
Preparation of monitoring and accomplishment reports
Office administration, management and organization
Business correspondence
Facilitation of trainings and seminar workshops

Languages

English
Expert
Filipino
Expert

Memberships

Sangguniang Kabataan (Youth Civil Organization) in the Philippines
  • Secretary and Councilor
  • July 2002
UPLB Community Broadcasters' Society
  • Financial Group Head and Founding Member
  • June 2003