Shop Manager
azadea
Total years of experience :15 years, 2 Months
Recruit, train, motivate and evaluates his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
Review the monthly P&L providing explanation when necessary, as well as planning the monthly and daily sales objectives taking necessary measures to meet them.
Ensure the stock is effectively measured, controlled and manage order placement activities to maximize sales and meet stock performance objectives.
Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the shop/department manpower is effectively matched to operational requirements in a cost effective.
Ensure the effective communication of sales plans and targets to the shop/department team, managing performance, developing and motivating employees in order to ensure the highest level of performance and achievement or exceeding of sales targets.
Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the shop window, placing orders and others.
Duties and Responsibilities:
Create a sales and service focused environment, maximizing sales by utilising the Company business tools i.e. Targets/ Conversion/ ATV/ UPT / Mystery shops/ Store reports.
Ensure that sales and service performance is monitored for all employees and used to maximise sales and highlight performance issues and achievements.
Proactive in managing the store staffing levels through careful management of payroll and effective scheduling which maximize productivity.
Maintain high visual merchandising standards on the shop floor and window displays by adhering to company guidelines as detailed in the company Visual Merchandising packs.
Demonstrate an excellent leadership skill that inspires and manages the performance of the store team.
Work with the management team to monitor and evaluate the performance of employees, and encourage development of all employees.
Identify the learning needs of employees and deliver the appropriate training/ coaching needed.
Duties and Responsibilities:
Provides leadership support to frontline employees engaged in selling, reconciling cash receipts and performing their duties associated with the operation.
Assist in the operation and development of the business that supports the needs of the organization.
Provides focused approach to customer service, marketing and inventory, which includes supply/demand side of the operation.
Ensures the organizational process flow within the business works to facilitate activity.
Assist the Senior Manager with long-range and short-range activities of retail marketing.
Consults with staff positively that effect operations.
Maintains company’s visual merchandising that will promote strong brand image.
2.5 - satisfactory