Marketing Coordinator
Deaifis Advocates & Legal Consultants
Total years of experience :22 years, 10 Months
• Coordinates with third party marketing consultancy firm in developing marketing strategies and campaigns.
• Responsible for disseminating information among staff and clients regarding firm news, events, and quality policies.
• Coordinates with vendor pertaining to developing new company profile brochure, website redevelopment, and distribution of marketing materials.
• Monitors online ads (Google Ads, Facebook Adverts and other social media ads) of the firm
• Currently working on ISO Certification of the firm
• Attending seminars/ workshops pertaining to excellence awards submission on behalf of the firm
• Provides all necessary secretarial and administrative support to the lawyers; drafting letters, making follow up with clients and/ or government departments
• Generates monthly reports for clients
• Ensures that all transactions of each lawyers are encoded in the system application
• Assists in the planning and preparation of meetings and maintains schedules and calendar
• Maintains clients database and filing system according in line with office policy
• Coordinates with the IT Officer regarding website management, new email account creation requests and technical problems in the office.
• Responsible for sending out new announcements and events to clients
• Coordinates with excellence award-giving body
• Organize travel arrangements for all office staff
• Other administrative work assigned by the management
• Provides all necessary office support to the lawyers from handling calls, drafting and processing letters, faxing, and courier shipment reservation.
• Maintains and updates necessary documentation system for all correspondences and documents.
• Assists in the planning and preparation of meetings.
• Handles daily expenses in coordination with the accounts in charge.
• Prepares monthly reports for clients regarding legal services agreement hours spent and ensures that clients are updated with all their consultation hours.
• Make follow ups with client regarding pending invoices.
• Organize travel arrangements for all office staff
• Maintains clients database and filing system according in line with office policy
• Maintains control of stationery and other office supplies.
• Responsible for accounts’ real-time queue management, service level and SIR (Successful Interval Ratio) maintenance.
• Made sure that all target numbers are correctly encoded at all times.
• Monitored all phone and non-phone activities from checking of the attendance of agents, and break adherence, authorized all non phone activities, scheduled or nonscheduled.
• Ensures that thresholds like Service Level, Average Handle Time, Hold Time, After Call Work Aux, are set and followed by the account through close monitoring and coordination with the Operations Department.
• Provided reports every thirty minutes to Operations Department from Team Captain to Vice President Level to ensure that all metrics or targets are being met or to further improve account’s call handling metrics.
• Provide solutions to meet goals.
• Coordinated with the clients’ Real Time Queue Managers based mainly in the US regarding all issues encountered like power outages, unusual high or low call volume, low headcount or high absenteeism due to unavoidable natural causes like typhoons.
• Consistently checking of emails regarding updates of accounts being handled, all reports are documented through emails.
• Noted all requests for unscheduled non phone activities like coaching and meetings, every activity done for the day from absenteeism rate, every thirty minutes reports of service level, reasons for failing metrics, actions taken, provided a day end analysis.
• As part of one the integral part of the Workforce Department, Call Center Coordinators are expected to be know all updates like service maintenance scheduled by the IT Department, clients’ IT based abroad, to be able to provide timely reports in cases of outages, and to answer telephone queries from agents to VP level as well as to clients.
• Supervised the CBQ team, a support team of Dell Inbound Sales account.
• Responsible for the account’s order management, voice mail retrieval, and returns.
• Coordinated with team captains about their respective teams’ order management, duplicate orders, order confirmation, and returns.
• Coordinated with other Dell’s outsource and internal sites about order ownership.
• Prepared reports about weekly productivity of the team.
• Responsible for checking the reasons for each site’s possible return and provided feedback to sales representatives’ supervisor.
• Responsible for account’s order management.
• Did outbound calls for inbound sales representative to follow up orders.
• Accepted calls from US-based customers and assisted them in purchasing computers, software and other peripherals for home use.
• Responsible for the daily operations of the branch, inventory and stock level monitoring and personnel management.
• Responsible for the daily operations of the branch, inventory and stock level monitoring and personnel management.
Scholarship Grantee - Philippine Commision on Higher Education 1996 - 2000 Board passer - Philippine Pharmacist Licensure Examination July 2000