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Maryam Almatrouk, Key Account Manager

Maryam Almatrouk

Key Account Manager·Tharwah

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 9 years, 2 months

Key Account Manager

October 2025 - Present

Tharwah

Dammam, Saudi Arabia

October 2025 - Present

• Increased customer satisfaction rate by 25% through enhancing communication strategies and optimizing key account management
processes
• Managed and developed strategic accounts by creating business plans aligned with client objectives and operational requirements
• Led cross-functional coordination to ensure efficient execution of projects and services while maintaining high-quality standards
• Prepared technical and financial proposals to support business expansion and long-term strategic partnerships
Company industry:
Management Consulting
Job role:
Sales

Key Account Officer

October 2023 - October 2025

GBNTC

Khobar, Saudi Arabia

October 2023 - October 2025

• Achieved 20% growth in the client base through strengthening business relationships and securing new partnership opportunities
• Managed client relationships and monitored operational and commercial requirements to ensure business continuity
• Analyzed client needs and provided tailored solutions to improve service quality and customer experience
• Monitored daily sales activities and prepared performance reports to support operational targets
Company industry:
Training & Education Center
Job role:
Training and Development

Branch Supervisor

December 2020 - September 2023

Marina

Qatif, Saudi Arabia

December 2020 - September 2023

• Contributed to increasing sales by 18% through improving team performance and enhancing customer service operations
• Supervised daily branch operations to ensure workflow efficiency and compliance with operational standards
• Led the team and monitored KPIs to achieve monthly sales and operational targets
• Enhanced customer experience by resolving concerns and improving service quality standards
Company industry:
Financial Services
Job role:
Finance and Investment

ADVANCE & PREMIER RELATIONSHIP MANAGER

November 2015 - July 2017

SABB Bank

Qatif, Saudi Arabia

November 2015 - July 2017

Increased clients’ investment portfolio growth by 15% through customized financial solutions and sustainable client relationships
•
Provided specialized financial advisory services and managed relationship portfolios based on investment objectives
•
Ensured compliance with risk management policies and banking regulations while maintaining service excellence
•
Analyzed clients’ financial goals and recommended banking solutions to support asset growth and client loyalty
Company industry:
Banking

CUSTOMER SALES SUPERVISOR (A).

December 2013 - October 2015

ANB Bank

Qatif, Saudi Arabia

December 2013 - October 2015

•
Achieved 22% sales growth by enhancing customer service strategies and improving team performance
•
Supervised the sales team and managed daily branch operations to ensure operational efficiency
•
Developed relationships with existing clients and acquired new customers to support product and service growth
•
Monitored sales performance and prepared daily reports to support monthly business targets
Company industry:
Banking

Education

University of Dammam

June 2013

June 2013

Bachelor's degree, Marketing

Saudi Arabia

GPA (point): 4.04 out of 5

GPA (point): 4.04 out of 5

Studied core marketing principles, consumer behavior, business development, sales strategies, and market analysis. Developed strong communication, relationship management, and analytical skills through academic projects and presentations.
View attachment

Skills

Problem Solving
Expert
Problem Solving
Expert
Sales Management
Expert
Sales Management
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Team Building
Expert
Team Building
Expert
Management
Expert
Management
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Team Building
Expert
Team Building
Expert
Management
Expert
Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Marketing
Expert
Marketing
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
FINANCE
Expert
FINANCE
Expert
Power BI
Expert
Power BI
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
SALES
Expert
SALES
Expert
COST ACCOUNTING
Expert
COST ACCOUNTING
Expert
STRATEGIC MANAGEMENT
Expert
STRATEGIC MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PLANNING
Expert
PLANNING
Expert
Sales Management
Expert
Sales Management
Expert
Ability to motivated staff and maintain good relations with others.
Expert
Ability to motivated staff and maintain good relations with others.
Expert
Time Management
Expert
Time Management
Expert
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
LOANS
Intermediate
LOANS
Intermediate
PROJECT PLANNING
Intermediate
PROJECT PLANNING
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Project Management Professional (PMP)
Project Management Institute
Jun 2026 - Jun 2029
Show credentials
Retail Banking Professional Foundation Certificate (RBPFC)
Credit Advisor Professional Exam – Second Edition
Crisis Management in Supply Chain
Money Laundering, Terrorist Financing, International Sanctions, and Global Ban Lists
Financial Crimes, Corruption, and Fraud
Financial Analysis | Future Path Career Essentials Program
Professional Project Management Program – 35 Training Hours
Project Management Professional (PMP)
Project Management Institute
Professional Certification
Retail Banking Professional Foundation Certificate (RBPFC)
Credit Advisor Professional Exam – Second Edition
Crisis Management in Supply Chain
Money Laundering, Terrorist Financing, International Sanctions, and Global Ban Lists
Financial Crimes, Corruption, and Fraud
Financial Analysis | Future Path Career Essentials Program – Misk
Professional Project Management Program – 35 Training Hours
Project Management Professional (PMP) Training Program
Professional Project Management PMI-PMP Training Program.
Crisis Management in Supply Chain.
Money laundering
Financial crimes, corruption, and fraud.
Financial Analysis. Future Path Career Essentials Program.
Credit Advisor Professional.
RBPFC Certificate.
Crisis Management in Supply Chain.
Money laundering, terrorist financing, international sanctions, and global ban lists.
Financial crimes, corruption, and fraud.
Financial Analysis. Future Path Career Essentials Program.
Credit Advisor Professional.
RBPFC Certificate.
Credit Advisor Professional.
crimes, corruption and fraud.
Financial Analysis. Future Path Career Essentials Program.
RBPFC Certificate.
Crisis Management in Supply Chain.
Credit Advisor Professional.
Dec 2021
Show credentials
RBPFC Certificate
Aug 2014
Show credentials

Hobbies and interests

reading books