Visa Section and operator
Embassy of the Czech Republic
Total years of experience :20 years, 2 Months
• Managing the operation and the reception by transferring incoming calls and walk-in customers to the dedicated Staff in the embassy to save the customer and the staff timing
• Working in the visa section.
• Handling the customer visas by checking the customers document and send it to the managers to get the approval on those
views appointment.
• Managing customers files and documentation required for immigration
• Communicating between the Embassies and the customers.
• Servicing the customer in fixing an appointments to the customers with the Embassies
• Managing Ambassador timing diary Throw the appointments of the Ambassador in and out the Embassy
• Writing official documents and letters with Arabic and English for the Ambassador
• Receiving all phone calls for the Ambassador
• Receiving and sending all invitations from and to all the other embassies
• Calling the customers after finishing there Visas to come to pick it up
• Managing the operation and the reception by transferring incoming calls and walk-in customers to the dedicated Staff in the embassy to save the customer and the staff timing
• Working in the consular Department after the customers closing timing
• Handling the customer visas by checking the customers document and send it to the managers to get the approval on those
• Getting all the phone calls to answer by me and guiding the customer with the right information regarding the Ink Prices.
• Making a good Relationship with the key persons in the companies by making a right follow-up on the services required and the time of delivery
• Getting all the phone calls to answer by me and guiding the customer with the right information regarding room reservations.
• Solving all the customers complains regarding all the issues they have in their rooms.
• Getting all the phone calls to answer by me and guiding the customer with the right information regarding the Ink Prices and the spare parts.
• Making a good Relationship with the key persons in the companies by making a right follow-up on the services required and the time of delivery