Mariam Ghanem, Assistant Quality Assurance Manager

Mariam Ghanem

Assistant Quality Assurance Manager

Bloomingbox

Location
United Arab Emirates - Sharjah
Education
Master's degree, Masters in qaulity managment
Experience
3 years, 3 Months

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Work Experience

Total years of experience :3 years, 3 Months

Assistant Quality Assurance Manager at Bloomingbox
  • United Arab Emirates
  • My current job since February 2021

•Oversaw end-to-end quality control processes, implementing and maintaining quality standards.
Conducted regular audits and inspections to ensure compliance with industry regulations and company policies.

•Implementing Lean Six Sigma methodologies and incorporating Total Quality Management (TQM) tools into our processes has resulted in a significant reduction in wastage by 40%.

•Ensure strict compliance with Health, Safety, and Environmental (HSE) regulations, overseeing the effective implementation of Personal Protective Equipment (PPE) policies.

•Develop and deliver comprehensive training programs to educate operational staff and drivers on product handling, safety measures, and adherence to quality standards.

• Conducted regular audits and inspections to ensure compliance with industry regulations and company policies.

•Collaborate with cross-functional teams to continuously improve operations and departmental processes, documenting data and feedback to identify gaps and implement effective solutions.

•Work closely with the product team to facilitate the successful launch of new products, aligning product quality with company standards and to address and resolve quality concerns in real-time.

•Professionally handle and resolve client complaints through meticulous investigation, ensuring issues are thoroughly addressed and reported, thereby preserving client satisfaction and loyalty.

•Developed and executed quality control procedures to improve product consistency.

Education

Master's degree, Masters in qaulity managment
  • at UNIVERSITY OF WOLLONGONG
  • January 2017

Study of modern management and productivity improvement concepts & techniques. The program provides a thorough understanding of the principles of Quality Management (QM) including quality planning, assurance, control and improvement. Degree provided a well-rounded business acumen, including principles of marketing, finance, operations management, organizational behavior and communications.

Bachelor's degree,
  • at UNIVERSITY OF BALAMAND
  • January 2012

Program designed emphasizing modern trends of both theoretical and practical learning experiences that are based on laboratory sciences and focuses on specific areas such as clinical chemistry, medical microbiology, hematology, histology, immunology, and molecular biology, delivered over four (4) years with program learning outcomes aligned to achieve national qualifications. • Quality education that prepares future medical laboratory technologists with theoretical knowledge; practical, critical thinking, communication skills; and ethics for performing, analysis, and interpretation of clinical laboratory procedures to aid the healthcare disciplines in the diagnosis and management of diseases and disorders.

Specialties & Skills

Customer Service
Integrity
Training
Presentations
Microsoft Excel
ACCOUNT MANAGEMENT
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
DATABASE ADMINISTRATION
DELIVERY
EXHIBITIONS
INSIDE SALES
LOGISTICS
MARKETING

Languages

Arabic
Expert
English
Expert