Mariam Idan

• Manage a diverse portfolio of properties in West London, conducting
viewings, negotiating offers, and securing lettings.
• Provide white-glove service to landlords and prospective tenants, with
excellent attention to detail and communication.
• Consistently meet and exceed monthly targets in a competitive and fast
paced environment.
• Advise clients on pricing, tenancy legislation, and market trends while
maintaining CRM records and compliance.
• Generate repeat business through relationship-building and trusted
guidance.

• Handled a high volume of inbound calls, often from distressed patients,
offering clear guidance and reassurance.
• Recorded sensitive medical information accurately and in line with strict
data protection and confidentiality rules.
• Maintained a calm, composed manner while working in a pressured, fast
paced healthcare environment.

• Delivered telephone-based triage using NHS guidelines to assess patient
symptoms and determine urgency.
• Collaborated with healthcare teams to ensure appropriate, time-sensitive
responses to patient needs.
• Strengthened communication skills through daily interactions with people
from diverse backgrounds.

• Conducted and processed COVID-19 tests efficiently while managing
bookings and patient queries.
• Adhered to strict hygiene and safety protocols, providing a calm and
reassuring experience to all patients.
• Ensured confidential handling of patient data and lab submissions, often
under tight deadlines.