Mariam Khattab

Engaged with customers to understand their individual needs and preferences
• Answered customer inquiries about product features, sizing, and care instructions
• Processed transactions efficiently at the point of sale, handling cash, credit, and payments
• Supported customers in understanding the benefits of various yoga products
• Assisted with visual merchandising, ensuring the store layout is inviting and products are displayed
attractively
• Collaborated with team members to achieve sales goals and enhance customer service strategies

« Starting position as a teller « Got upgraded to work at the customer services « Oversaw data correction and entity status updates « Conducted training seminars for users in different entities
*Supervised support tickets and solution management
*Guided team members and followed up with their duties
*Rolled out ministry of Justice for Learning System