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Mariam Saab, Operational Development Manager

Mariam Saab

Operational Development Manager·Rayhan Medical Complex

Qatar

Bachelor's degree, physical therapy

Work experience

Total years of experience: 13 years, 1 months

Operational Development Manager

January 2019 - May 2021

Rayhan Medical Complex

Doha, Qatar

I found this job using Bayt.com

January 2019 - May 2021

Company industry:
Medical Hospital
Job role:
Management

Clinic Manager

May 2018 - September 2018

Highness Clinics

Qatar

May 2018 - September 2018

Successfully carried out all the pre-opening procedures of the medical center including (Nurse Licensing, Doctor licensing, Center licensing, Equipment licensing & sourcing logistics) with all incurred governmental relationship management.
- Took part in the recruitment course followed by process, treatment and product training
-Orchestrated a training program for all team members
-Managed the deployment of an ERP system and delivered a training to team members
- Trained and supervised branch staff to conduct customer service calls
- Successfully passed the initial inspection and final inspection
-Developed Standard Operating Procedures(SOP) to maintain smooth and accurate operations

- Devised an integrated marketing plan(Strategy, Corporate Identity, Brand awareness etc..) to raise awareness of the newly opened Clinic
Company industry:
Other Healthcare Services
Job role:
Consulting

Branch Manager | Silkor Medical Center - Lagoona Mall, Qatar

December 2014 - March 2018

Silkor Laser Medical Center

Doha, Qatar

December 2014 - March 2018

- Successfully carried out all the pre-opening procedures of the medical center including (Nurse Licensing, Doctor licensing, Center licensing, Equipment licensing & sourcing logistics) with all incurred governmental relationship management.
- Took part in the recruitment course of Qatar branches followed by process, treatment and product training with a 100% employee retention rate.
- Coached and orchestrated the work between my team members to achieve sales target for 6 consecutive months just 3 months after the branch opening.
- Trained and supervised branch staff to conduct customer service calls and maintained a high rate of customer satisfaction.
- Successfully passed two sudden inspections by the Ministry of health.
- Managed branch’s daily operations including customer consultations, treatment/product suggestions, branch supplies & inventory, staff coaching and daily reports.
- Sealed corporate deals with the most prominent entities in Qatar.
- Formulated and executed the branch marketing plan to raise awareness of the newly opened branch as well as increasing the number of sales prospects.
Company industry:
Other Healthcare Services
Job role:
Management

Spa Consultant | Sensation Spa – Doha, Qatar

May 2014 - November 2014

Sensation Spa

Doha, Qatar

May 2014 - November 2014

-Pre opening and opening
-Concluded the spa concept
-Created the menu of treatments
-Formulated the operating procedures of the spa
-Administrative work (inventory, reports, schedule, monitoring sheets...)
-Staff training and hiring
-Product registration and costing of products/treatments
-Developed and executed marketing plans as well as competition analysis.
Company industry:
Other Healthcare Services
Job role:
Consulting

Regional Trainer & Brand Expert | Dr. Burgener Switzerland

September 2009 - May 2014

Dr Burgener Switzerland

Beirut, Lebanon

September 2009 - May 2014

Sept 2009 - May 2014:
Dr Burgener Switzerland
-Dr. Burgener Spa manager at Hilton Habtoor 5*-Beirut
-Trainer and supervisor on the quality of treatments at Le Royal Hotel 5*-Dbayeh
-Shop manager at the hotels promoting Dr. Burgener Products
-Trained Four seasons Dubai spa staff on the treatments, products and after care advice.
-Opening and renovation of Ï day spa-Aïshti-Down Town-Beirut
-Opening and management of Dr Burgener center-Kasslik

Skills & Duties:
-Consultation and treatment & product recommendations
-Operations management
-Creating training manual, menu of treatments and Spa packages
-Set marketing plans
-Administrative work (inventory, reports, schedules, monitoring sheets...etc)
-Staff hiring, training & assessment
-Guest journey protocols and treatment personalization
-Follow up on quality of treatment(s) and client’s satisfaction
-Facial and Body Diagnosis
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant spa manager

May 2009 - August 2009

Byblos - Lebanon

May 2009 - August 2009

May 2009 - August 2009:
V spa- Byblos - Lebanon
-Pre opening and opening
-Assistant spa manager
Company industry:
Other Healthcare Services
Job role:
Management

Therapist

January 2008 - May 2009

Movenpick hotel

Bahrain

January 2008 - May 2009

June 2008 - Sept 2008:
E spa- Movenpick hotel - Lebanon
Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

Education

Holy Family University

January 2008

January 2008

Bachelor's degree, physical therapy

Lebanon

2004-2008: Holy Family University - Faculty of Public Health - Lebanon BS in physical therapy

Lebanese University

January 2003

January 2003

Diploma, Biochemistry

Lebanon

2001-2003: Lebanese University-Faculty of Science-Lebanon

Saint Sacred Hearts College -Lebanon

January 2001

January 2001

High school or equivalent, Baccalaureate in Earth and life scinces

Lebanon

1988-2001: Saint Sacred Hearts College -Lebanon Lebanese Baccalaureate, specialization in life and earth sciences

Skills

Physical Therapy
Expert
Physical Therapy
Expert
Wellness
Expert
Wellness
Expert
Training
Expert
Training
Expert
Consultancy
Expert
Consultancy
Expert
Management
Expert
Management
Expert
PRODUCT COSTING
Expert
PRODUCT COSTING
Expert
TRAINING
Expert
TRAINING
Expert
Marketing
Intermediate
Marketing
Intermediate
Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Physical Therapy
Expert
Physical Therapy
Expert
Wellness
Expert
Wellness
Expert
Training
Expert
Training
Expert
Consultancy
Expert
Consultancy
Expert
Management
Expert
Management
Expert

Languages

Arabic

Expert

Armenian

Beginner

English

Expert

French

Expert

Training and Certifications

Training
Body and Face treatment
Dr Burgener Switzerland
Nov 2006

Hobbies and interests

Yoga,Music,Sports