receptionist
Al Fwazan Clinc Derma Med
Total des années d'expérience :9 years, 11 Mois
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly determines purpose of visit and direct visitors to appropriate person or department
Provides information to Clinic callers according to the Clinics Policies and Procedures transfers Calls as needed works with central reception to ensure adequate phone coverage at all times.
Must exercise utmost diplomacy and tact to provide excellent customer service for patient’s practices confidentiality and privacy protocols in accordance to Clinic policies and requirements.
receive patient payments, record them in a database and provide receipts to patients.
Attends scheduled department staff and clinical meetings.
scheduling all doctors patient appointment according to the date.
Called or emailed to confirm patient appointments.
Processed statements, insurance paperwork, and payments and recorded in patient file.
Providing a daily report of all patients / clients' transaction paid to the accounting department.
Performs other duties as may be required.
*Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports.
*Maintained office scheduling and event calendars.
*Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.
*Set up and handled incoming mail and office filing systems.
*Collected and coordinated the flow of internal and external information.
*Managed office equipment and office space.
*Established the administrative work procedures for tracking staff’s daily tasks.
*Welcoming and ensure to serve best service for all our customers and offer them all help they need.
*Handle customer’s complaint and inquiries with most courteous way
*Increasing level of customer’s interest in products and service.
*Ability to treat people with respect under all circumstances, instill trust in others .
Diploma in Tourism and Hotels technical supervision department Graduate May 2009, general grade (Good)