Personal Assistant ,office manager
L'Oreal Middle East
Total years of experience :5 years, 9 Months
Job Description:
Provide personalized secretarial and administrative support to the general manager and the whole team.
Main Activities
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
• Organizing, attending meetings and taking action points and writing minutes.
• Acting as the manager's first point of contact with people from both inside and outside the organization.
• Devising and maintaining office systems, including data management and filing.
• Arrange with the zone all their visits and meetings in Middle East.
• Organizing and maintaining diaries and making appointments;
• Create, Follow-up and approve on behalf of the GM all the divisions purchase orders through SAP.
• Handle all the team inquiries Like DHL shipments,
• Responsible for the traveling system with Carlson Wagonlit Travel Company CWT.
• Arranging travel, visa and accommodation for the GM in all his trips.
Job Description:
Arrange and Co-ordinate the activities for group of companies, and provide office support services.
Main Activities
• Receive, direct and replay telephone and fax messages.
• Direct the general public to the appropriate staff member.
• Maintain the general filing system and file all correspondence.
• Assist in the planning and preparation of meetings, conferences and conference telephone calls.
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Type confidential documents on a word-processing system
• Arrange all required work for visa processing, renewal resident permit for all employees.
II. As Administration officer for Recruitment Company
• Handle the monthly salary process.
• Responsible for all vacancies post on different websites.
• Arrange and select the candidates and schedule for all interviews.
• Responsible for all employee data base.
Job Description:
Co-ordinate the activities for a team consist of 16 Service Specialists in order to achieve maintenance objectives and customer satisfaction in accordance with company procedures, thus contributing to the overall company profitability.
Dealing with the customer and the other function areas inside the organization to achieve the customer needs.
1. Project Coordinator:
Success to arrange for Commissioning and start up, Retrofitting, migration, repair, installation, measurements, testing and programing projects over three years.
- Project clarification by Gain clear understanding of Customer requirements (Scope of work, date of service…)
- Resources Management by recourses availability check inside my team and with our suppliers as : SIEMENS Affiliated all over the world or third party(SIEMENS Partner or System Integrators)
- Define project scope, goals and deliverables that support business goals.
- Arrange to get a quotation from the supplier and prepare our quotation for the customer.
- Handle all procedures after receiving the order from the customer.
- Arrange for dispatch the expert with the supplier (release our order, arrange the invitation letter and Visa and all requirements).
- Monitor and control till close cases ensuring that all chargeable work is charged.
- Initiate the templates and reports appropriated to each project.
2. Technical office and tender handling:
- Receiving the customer inquiry or the tender documents, arrange for the technical support needed by site survey or call clarification.
- Receive the technical report with material selection and engineering.
- Prepare technical and commercial quotations for the required spare parts and service (Letter of guarantee, stamps, ..)
- Coordinate with logistics department the order and the material delivery.
3. Service co-coordinator and team supervisor:
a) Scheduling and coordinating of engineer’s movements using scheduling tool as necessary.
b) Allocate jobs to the most suitably trained engineers to carry out the customer needs.
c) Prepare service quotation for the customer by the cost of the wok should be done.
d) Ensure engineer receives necessary details to complete visit and that all paperwork is completed :
- Get the safety manager approval.
- Create a service order via SAP (SIEMENS Spiridon system)
- Follow up till the service finished and get the feedback from the customer.
- Manage, coordinate, monitor and ensuring that all required tasks are completed, appropriately documented, feedback effectively implemented.
- Ensure on a weekly basis that all the necessary information/documentation (works reports, timesheets, etc) provided by the engineer is recorded on SAP and that all files are kept up to date.
- Monitor and close cases ensuring that all chargeable work is charged.
4. Hotline officer:
- Handle all breakdown calls on and book engineers to meet customer needs, subject to engineer availability.
- Create a case in the CRM (Customer Relationship Management) tool.
- Problem clarification (Gain clear understanding of customer requirements).
- Escalation for 2nd and 3rd level support when required.
- Following up with engineers to ensure calls handled with customer requirements.
- Producing quarterly performance report for all calls and inquiries received.
5. Reporting:
- Daily report for all the service activities (technical support / site visits).
- Monthly report for the executed services and a forecast report for the projects.
- Track and submit weekly time sheet, employee reports, manage non-chargeable hours of engineers.
Aug~Sept 2006 REMAGE COMPANY FOR IMPORT HOTEL EQUIPMENT.
Egypt/Cairo Working as customer service & support and indoor sales employee.
SKILLS
- Microsoft Office applications (Word, Excel, PowerPoint )
- Matlab.
- PLC S7 200 & 300.
- SCADA.
- Auto CAD (2D)
May 2009 FAYOUM UNIVERSITY, FACULTY OF ENGINEERING. B.Sc in Electrical Power Engineering • University degree: Good (65.64%) • Graduation Project: Smart Parking (Fully controlled system with PLC and SCADA system) Fully automatic system to operate Underground Park without human intervention by PLC software program to park and retrieve car by using Siemens hardware and Software products (S7300 & WinCC flexible) Grade: Excellent
June 2004 HIGH SCHOOL St. Michael School (Sisters) in Fayoum • Grade: 94.3%