Mariam Moussa

• Greeting refugees in a friendly and professional manner.
• Created monthly and yearly reports and documents as requested by the ministry and the UNHCR.
• Handled refugees complaints calmly and professionally, resolving their issues in a timely manner.
• Data entry for all type of documents related to the refugees registered in PSD Nabatiyeh.
• Help the head of the department with the tasks assigned to me.

• Initializing, managing and maintaining positive relationships with customers to ensure future sales.
• Serving as the point of contact and leading from initial outreach through the making of the final purchase by the clients.
• Selling insurance policies and its services using solid arguments to prospective customers.
• Performing cost-benefit analyses of existing and potential customers.

• Developed and maintained a database to store and track customer information.
• Ensure that operational services and policies are maintained and renewed accordingly.
• Coordinate and liaise with salesmen, clients and insurance companies.
• Established a new filing system that reduced document retrieval time.
• Tracking and resolving customer claims.
• Deal with inquiries from all staff, customers and visitors in a courteous and professional manner (face-to-face, over the phone and through email).
• Ensuring data is backed up at the end of every working day.

• Scheduled meetings and appointments for the executive.
• Assist with the day-to-day operations of the office.
• Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed.
• Manage and monitor the availability of accessories, equipment, stationery, office supplies, and office stock and coordinate with the Procurement department to place orders.
• Ensure that operational services and contracts are maintained and renewed accordingly (rent, utilities, internet, municipality fees), etc.
• Responsible for follow-up, printing, filing, photocopying and labeling of documents, contracts, etc.