Maria Roselle Perez

: Welcome and greet the guest.
: Seat the guest.
:Making table reservation, floor plan and database.
: Communicates directly with the guests like present the menus, helps with
recommendations, receives orders, places orders and handles payments.
: To serve the food and beverage according to the quality standards.
: Does all mise en place work according to the whole service requirements.
: Opening and closing the restaurant.
: Flexible in assisting different areas of the hotel
: To do all the jobs assigned by the captain or other supervisors.
: To attend briefings and all required meetings and trainings.
: Prepare coffee and tea.
: To report any guest complaints to supervisor to handle immediately.
: Up selling and inform the guest for the promotion going on the restaurant.

December 12, 2012- January 14, 2013- AL MAHA ARJAAN by ROTANA ABU DHABI

Banquet in - charge ( act as Executive / Banquet coordinator)

Job Description: Check the availability in PMS diary.: Responsible to block private and company booking.: Sending offer letter along with the menu according to the guest request.: Sending emails and following up for their event.: Coordinate with guest for the requirement after they confirmed the booking, (signed offer letter, payment-cash, credit card, LPO): Assisting the guest for the payment.: Preparing Banquet Event Order (BEO), distribute and sending concerned department.: Applying to Abu Dhabi Tourism Authority for the private booking except wedding and engagement party.: Preparing and sending Hotel events sheet to the operator as CID requirement.: Sending daily and weekly report to concern department.: Preparing name tag, signage and tent card.: Assuring that the event was set up according to the guest request.: Report and sending email of the daily events and offer letter sent to food and beverage
Manager.: Preparing the expense report for the car parking.: Make FBM for transportation as outside catering requirement.: Filling of document.:Receiving inquiry calls and typing outgoing correspondences.:General clerical including photocopying, scan, fax and mailing.

January 16, 2012 - October 2012 - AL MAHA ARJAAN by ROTANA ABU DHABI

Cross training as Banquet Coordinator
Job Description
: Check availability in the PMS function diary.
: Responsible to block a private or company business events.
: Make an offer letter along with the menus according to guest requirements.
: Prepare a banquet event order.
: Make a billing instruction in the business block.
: Prepare a daily and weekly overview.
: Prepare a buffet and banquet tend card.
: Coordinate and sending email to the concern department accordance of the event
needs.
: Make a call and follow up according to the decision date before of the events.
: Report and sending email of the daily events and offer letter sent to food and beverage
Manager.

March 5 - May 14, 2011 - BEACH ROTANA ABU DHABI
Staff Assistance in Essence restaurant

August 2010- May 22, 2011 - HALA ARJAAN by ROTANA ABU DHABI

Gallery Restaurant: 50 seating capacity
Position Held: Waitress
Job Description
: Greet, acknowledge, and escorting the guest.
: Taking the guest order.
: Serving the food and beverages with standard
: Opening and closing the restaurant
: Maintaining the cleanliness and tidiness of the restaurant.
: Assuring every guest is being granted full attention and best possible care.
: To organize the assigned station in terms of cleanliness and equipment.
: Perform special duties as assigned by the immediate supervisor.
: Clean the table after each course.
: Prepare a mise en place for the whole operation.

October 8 - December 8, 2010 - KHALIDIYA PALACE RAYHAAN by ROTANA
Banquet Staff Assistance

November 2009- July 2010- HALA ARJAAN by ROTANA ABU DHABI

Position Held: Order Taker
Job Description
: Receive the guest order and their preference.
: Set up the tray according in food items.
: Making the cashier summary report.
: Check expiries of all short shelf life expiry food items
: Note down the pending clearance rooming list and hand it over to waiter.
: Checking Mini bar operation.
: Coordinate with the kitchen and front office regarding the amenities.
: Make sure the cleanliness of all the areas.
: Prepare a mise en place for the whole operation.
: Prepare a coffee, tea and cold drinks.
: Prepare and make sure that the venue was ready for the events.

September 12, 2008-September 2009- FUJAIRAH ROTANA RESORT AND SPA
Position Held: Lobby Café Waitress
Job Description
: Prepare the hot and cold beverages
: Prepare the table for service
: Handle guest needs, complaints and request
: Taking the food and beverages order
: Coordinate to the concern department accordance of the coffee shop needs
: Work in accordance manager or superior request
: Report problems and issues to the manager
: Check overall premise of the coffee shop.
: Check the maintenance of the coffee shop.
: Check the expiration date of the items.