Office and Operations Manager
BAFCO
Total years of experience :34 years, 8 Months
Duties and Responsibilities:
• Responsible for increasing the sales team performance by effectively maintaining sales operating procedure, and aiming to fulfill customer satisfaction.
o Manage client enquiry, and client assignment to Account managers
o Oversee Support team in project proposal preparation, complete with specification and presentation board;
o Supervise the Sales Support Team from processing order acquisition up to project fulfillment
o Assures accuracy of all sales transaction before approval of the GM
o Ensures Project review and management. Assess project issues and identify solutions to meet productivity, quality and customer goals
o Review and analyze project costing, and recommend proper solution. Proactively communicate project status, issues & risks to management.
o Analyze Sales Team monthly report.
o Resolve after-sales service concerns and issues.
o Look after sales occasionally and attend client requirement, from sales acquisition to order fulfillment.
o Works closely with the General Manager on increasing teams sales activities.
o Implements office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions; assigning and monitoring sales functions.
o Improves office efficiency by planning and implementing office systems, layouts, and equipment procurement.
o Implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
o Oversee operational requirements by scheduling and assigning employees;
o Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
o Recommend and preserves office staff by recruiting, selecting, orienting, and training employees.
o Assures office staff efficiency job results by coaching, counseling, and disciplining employees; planning and monitoring, job results.
o Closely monitor sales team budget and scheduling expenditures; analyzing variances and initiating corrective actions.
o Inter-departmental coordination and resolution on deliveries, procurement and accounts.
o Coordinate with PRO on visa processing and other company documentation required.
o Practice and implement proper work discipline.
o Contributes to team effort by accomplishing related results as needed.
•Assists the Office of the General Manager in coordinating with company’s regular clients - Architect and Interior Designers with their on-going project that may require OSI Product.
•Works closely with the GM regarding project acquisition and completion
•Personally in-charge in monitoring project completion up to client satisfaction
•Occasionally visit clients as part of after service offered by OSI.
•Handles product importation from ordering up to releasing of cargo from Customs
•Answers client inquiry and prepares project quotation as per client requirement. Prepares office design layout as required by the client, using AutoCad.
•Receives clients complaints and dissatisfaction and address each customers complains to meet their satisfaction requirement
•Perform analysis of cash flows.
•Does Administrative task.
•Over-all in-charge in operations - manufacturing
•Handles Sales department requirement from costing to acquisition of raw materials to product completion process
•Maintains proper scheduling of manpower as required for the six months production forecast from Sales & Marketing
•Closely synchronize production planning based on customer required delivery dated
•Reports directly to the President
•Over-all in-charge in re-engineering the business process itself. Review/analyzes/design proposed flow process geared in achieving set goal and objective
•Prepares schedule of project activities as per contract requirements
•Acquires/secures project requirement with the Government Institution concerns, such as Performance Bond, Bid Bond, surety Bond, etc.
•Manages importation of materials and other local purchases. From procurement process to delivery to distinct client. Monitors closely that importation conforms to schedule of project activities.
•Maintains certain inventory level.
•Reports directly to the Business Development Manager
•Prepares product cost estimate, materials and labor requirement, including other equipment required to complete the product
•Prepares master schedule based on order target date of delivery
•Coordinates with Client regarding new orders, shipment schedule, cancellation and revision of order and design, and other necessary information
•Prepares order quantity memo for the production department
•Coordinates closely with the production manager with regards to order production status
Comprehensive knowledge in applying engineering methods and scientific management to design, improve and install integrated system of people, material and information equipment and energy.