Butler
Royal
مجموع سنوات الخبرة :11 years, 4 أشهر
Providing personalized service.
•Working with all departments (housekeeping, food services, etc.) to meet guests’ needs.
•Have a thorough understanding of all spirits and specialty foods in stock
•Serve meals and pour drinks.
•Communicate with housekeeping to ensure rooms are cleaned at the most convenient time.
•Run errands when necessary.
•Ensure guests’ rooms are clean and tidy up when necessary.
•Recommend and arrange amenities.
Meet and greet clients.
•Oversee catered functions, in house and off site.
•Responsible for making the function space visually appealing and presenting the menu offering for the event.
•Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
•Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
•Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
•Provide excellent customer service and ensure customer needs are met.
•Provide unique and creative ideas to enhance meetings & group experience.
•Should posses in depth knowledge of Food and Beverage presentation.
the perfect service experience for every guest.
•Ensure the Guest feels important and welcome in the restaurant
•Ensure hot food is hot and cold food is cold.
•Adhere to timing standards for products and services.
•Look for ways to consolidate service and increase table turns.
•Present menu, answer questions and make suggestions regarding food and beverage.
•Serve the guest in an accommodating manner.
•Apply positive suggestive sales approach.
•Pre-bus tables; maintain table cleanliness.
work schedules and evaluates work performances of employees.
•Making sure the policy is clearly communicated to all employees.
•Keep records, such as amount and cost of meals served and hours worked by employee.
•Assigns and coordinates work of employees to promote efficiency of operations.
•Requisitions and inspects supplies and equipment to maintain stock levels and ensure standards of quality are met.
• Ensure customer satisfaction.
•Resolve customer complaints, as well as internal conflict amongst staff..
•Accept resignations; initiate terminations; process layoff actions.
•Approve leave and overtime; complete or review and sign time sheets.
Delivering excellent standards of service in a friendly and professional manner to our guests.
•Assist with training and development of junior team members.
•Proactively welcoming and greeting all guests and visitors to the Restaurant.
•To assist in the set up if the restaurant before service, ensuring all required items are stocked and ready.
•To seat guests offering them menus, drinks and providing explanations of the menu when required.
•To deal efficiently and courteously with all guest queries.
•Ensuring the restaurant environment is always maintained and cleaned to a high, standard both during and after service.
services of exceptional quality that increase customer satisfaction
•Always follow service standards and procedures on how to serve drinks, beverages and food.
•Organize table settings and maintain tables dirt-free and tidy.
•Maintain pleasant interaction with guests at all times.
•Follow directions from the Waiter/Waitress in order to ensure exceptional guest service.
•Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services.
new sales associates on sales techniques and operational duties.
•Assist with in-store merchandising.
•Assist customers with service and billing requests.
•Obtain necessary credit information when appropriate .